Service Desk Analyst
FalconSmartIT
Job Title: Service Desk AnalystJob Type: FTC ( 1 Year )Job Location: The Hague , NetherlandsNOTE: Dutch is mandatoryJob Description:Core Skill: Service Desk Dutch, Deskside, Endpoint Mgmt-Deskside ,Asset Mgmt Services(Hardware),Asset Mgmt Services(Service Now),Citrix Server_WP, Citrix Xen Deskside, Citrix XenApp, Active Directory, Laptop Imaging, Office 365, AD AzureKey Responsibilities:· Handling the voice calls, chat and emails in English and Dutch· Ensuring all customer contact with Service Desk is precisely recorded throughout the lifecycle of tickets· Requests are fulfilled at first call or dispatched timely to appropriate fulfilment parties· Respond to customer inquiries, feedback, and compliments· Use Remote Desktop tool to assist the end users as required· To diagnose and resolve software and hardware incidents, including operating systems related incidents.· To install and configure new IT software· Ability of multi-tasking and operate under pressure· Other Service Desk related tasksRequirements
Regards,Sivaranjanisivar@falconsmartit.com
Den Haag, Zuid-Holland
Thu, 24 Oct 2024 04:23:40 GMT
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