Service Desk Analyst

Job title:

Service Desk Analyst

Company:

FalconSmartIT

Job description

Job Title: Service Desk AnalystJob Type: FTC ( 1 Year )Job Location: The Hague , NetherlandsNOTE: Dutch is mandatoryJob Description:Core Skill: Service Desk Dutch, Deskside, Endpoint Mgmt-Deskside ,Asset Mgmt Services(Hardware),Asset Mgmt Services(Service Now),Citrix Server_WP, Citrix Xen Deskside, Citrix XenApp, Active Directory, Laptop Imaging, Office 365, AD AzureKey Responsibilities:· Handling the voice calls, chat and emails in English and Dutch· Ensuring all customer contact with Service Desk is precisely recorded throughout the lifecycle of tickets· Requests are fulfilled at first call or dispatched timely to appropriate fulfilment parties· Respond to customer inquiries, feedback, and compliments· Use Remote Desktop tool to assist the end users as required· To diagnose and resolve software and hardware incidents, including operating systems related incidents.· To install and configure new IT software· Ability of multi-tasking and operate under pressure· Other Service Desk related tasksRequirements

• Good telephone manner, good communication skills and positive attitude.
• Candidates should be open to work in shifts environment
• At least 2 years work experience in Technical Help desk/Service desk
• Proficiency in spoken and written English and Dutch
• Flexibility to work on shift schedules (weekend)
• Strong problem solving and analytical skills
• Experience with MS Office/Windows 10/11 software.
• Experience in troubleshooting of Desktop, Laptop, Printer, Internet Browser, Network connectivity, MS-Office, VPN client, Active Directory.

Regards,Sivaranjanisivar@falconsmartit.com

Expected salary

Location

Den Haag, Zuid-Holland

Job date

Thu, 24 Oct 2024 04:23:40 GMT

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