JBT Marel Corporation
vacanciesineu.com
Are you ready to make an impact in a global food processing organisation?
JBT Marel is looking for a highly organised and customer-focused Service Coordinator to join our team in Baud, France.
In this role, you will play a key part in ensuring seamless service delivery by coordinating customer interactions, scheduling service activities, and supporting the wider service team. You will act as a central point of coordination, helping to optimise resource allocation and maintain high levels of customer satisfaction.
This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys combining customer interaction, coordination, and administrative excellence.
What you’ll be doing
- Coordinate and schedule service activities, dispatching Field Service Engineers based on skills, availability, and location.
- Support the planning and availability of tools, spare parts, and equipment required for service operations.
- Collaborate with Service Managers, Field Service Engineers, and internal departments to ensure efficient service delivery.
- Provide administrative support, including managing service documentation, processing service orders, and preparing reports.
- Maintain accurate records of service activities, customer interactions, and performance metrics using CRM and ERP systems.
- Ensure timely and accurate invoicing by collecting required documentation and supporting billing processes.
- Identify opportunities to improve service processes and contribute to continuous improvement initiatives.
About You
You are a structured and detail-oriented professional who enjoys coordinating activities and supporting customers in a dynamic service environment. You are proactive, organised, and able to manage multiple priorities while maintaining a high level of accuracy.
You communicate effectively with both customers and internal teams and are committed to delivering a high standard of service.
You’ll bring
- Strong organisational and task management skills, with the ability to handle multiple activities simultaneously.
- Excellent communication and collaboration skills, working effectively with internal teams and external partners.
- A customer-focused mindset with a professional approach to handling inquiries and service requests.
- High attention to detail, particularly in documentation, scheduling, and invoicing processes.
- Ability to work efficiently with CRM, ERP, and other digital tools.
- A proactive approach to problem-solving and process improvement.
- A collaborative mindset and willingness to support team success.
Experience & Qualifications
- Experience in customer support, service coordination, or administrative roles.
- Background in a technical, industrial, or service-oriented environment is an advantage.
- Experience using CRM and ERP systems.
- Understanding of service operations, scheduling, and customer support processes.
- Experience with invoicing and administrative workflows is beneficial.
- Strong written and spoken French and English skills.
- Experience working in multicultural or international environments is a plus.
What’s in it for you
- A key coordination role within a global service organisation.
- The opportunity to work closely with technical teams and customers.
- A collaborative and supportive working environment.
- Opportunities for professional development and growth.
- Exposure to international service operations and processes.
- A culture focused on teamwork, efficiency, and continuous improvement.
- Competitive salary and attractive employee benefits.
Who we are
JBT Marel is a global leader in food processing solutions, committed to driving innovation, sustainability, and operational excellence across the industry. Our teams collaborate worldwide to deliver high-quality solutions that support safe and efficient food production.
Interested?
If you’re ready to take on a central role in delivering excellent customer support and service coordination, we’d love to hear from you.
???? Apply by sending your CV and application to:
(Rossana Alberini – [email protected])
???? Learn more about us at: https://jbtmarel.com
???? Follow us on LinkedIn: https://www.linkedin.com/company/jbtmarel/
Join us — and help deliver outstanding customer support at JBT Marel.
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