Colt Technology Services
- Location:
- Brussels, Brussels, Belgium
- Salary:
- Competitive
- Type:
- Contract
- Start Date:
- As Soon As Possible
- Contract Period:
- To Be Confirmed
- Main Industry:
- Search Information Technology Jobs
- Other Industries & Skills:
- Legal, Management & Executive
- Advertiser:
- Colt Technology Services
- Job ID:
- 132913287
- Posted On:
- 23 April 2026
Short Description
Function: Chief Operations Office – Operations
Reports to: Manager, Customer Management
Set up: Hybrid
Contract: Permanent
Why we need this role
At Colt, we’re all about delivering exceptional service. Our service & contract managers play a key role in ensuring our customers have a seamless, reliable experience with us. Acting as the bridge between the customer and Colt, you’ll manage service performance, drive improvements, and ensure contractual commitments are met—so our clients can focus on growing their business.
What you will do
As a service & contract manager you will:
-Own the service relationship for key accounts, supporting them from onboarding through to ongoing operations.
-Manage performance, address issues proactively, and be the customer’s go-to expert on everything service and contract related.
-Lead onboarding and service reviews for gold & platinum customers.
-Build strong relationships across customer teams Monitor performance and produce regular service reports.
-Create and maintain relationship agreements.
-Drive service improvements and resolve escalations.
-Ensure contract compliance—SLA, pricing, renewals, and changes.
-Collaborate with internal teams to deliver results and support account growth
What we’re looking for
-5 to 7 years in service delivery, customer success, or contract management in tech environments
-Strong communicator with a calm, confident presence under pressure
-Knowledge of ITIL, contract governance, and financial acumen
-Experience contributing to RFPs and service-related pitches
-Comfortable in dynamic, international, cross-functional teams
-Fluent in English; French and Dutch excellent presentation and reporting skills
-Flexible for occasional travel
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