Service Administrator in Berkshire, United Kingdom

DESCRIPTION

We are looking for a talented Service Administrator to join our team specializing in Service for Aftermarket Operations in Berkshire, United Kingdom

This is a permanent contract working 37.5 hours per week. Monday to Friday 8:30am – 4:30pm.

In this role, you will make an impact in the following ways:

• Enhancing Customer Experience: As the first point of contact, you will foster positive customer interactions, setting the tone for their entire experience with the branch.

• Building Relationships: By developing strong relationships with key customers, you will create trust and loyalty, ensuring repeat business and strengthening customer retention.

• Identifying Customer Needs: You will play a crucial role in assessing customer needs, ensuring their concerns are understood, and that they receive tailored solutions.

• Efficiently Managing Inquiries: Through the creation of work orders and gathering relevant information, you will streamline the service process and improve operational efficiency.

• Contributing to Branch Growth: Your proactive communication and understanding of customer needs will directly support efforts to increase business within the branch.

• Providing Timely Updates: By offering customers status updates on their requests, you’ll help improve their satisfaction and build trust through transparency.

• Promoting Quality Service: Acting as the face of the company, your interactions will promote high-quality customer service standards, enhancing the branch’s reputation.

• Facilitating Smooth Operations: By efficiently managing administrative tasks and work orders, you’ll ensure smooth internal processes, supporting overall branch productivity.

RESPONSIBILITIES

To be successful in this role you will need the following:

• Organizational Skills: Efficiently manage warranty claims, repair orders, and service quotes, ensuring compliance and smooth operations.

• Attention to Detail: Accurately process claims, identify issues, and collaborate with the service team to resolve shortfalls or rejections.

• Strong Communication: Work closely with service teams, dealers, and customers to ensure timely management of repair orders and quotations.

• Tool Proficiency: Be skilled in systems like Rapidserv and Guidanz for tracking and completing service tasks.

QUALIFICATIONS

Education/ Experience:

• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

• This position may require licensing for compliance with export controls or sanctions regulations.

• Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

Job Service

Organization Cummins Inc.

Role Category On-site

Job Type Office

ReqID 2404290

Relocation Package No