Sephora Account Manager – Houston in United States

Sephora Account Manager – Houston

Department: Sephora SAM

Location:

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Dermalogica continues to lead the professional skincare industry with distribution in over 90 countries. We invite you to join our dynamic sales team and become part of our exciting growth. As a Sephora Account Manager (SAM) , you will be responsible for maximizing sales and achieving company business objectives within the defined territory, ensuring excellence in selling, training/education, customer service, merchandising, and operations. Reporting to the Regional Sales Manager, the SAM will manage the retail business for Dermalogica within Sephora. This position will develop and build strong relationships with Sephora Field and Store Leadership to maintain excellent client service with their stores.

Residency with proximity to Houston is required.

Essential Duties and Responsibilities:

Sales & Management

• Ensure assigned territory is exceeding sales targets, with responsibility for direct supervision and selling/education support of 37 doors to be visited on an agreed-upon schedule with the manager. Create and execute event strategy to drive results – minimum of 4-5 store-led events per month within the territory. Corporate-supported events to be hosted 10+ times per year.

• Optimize in-store merchandising and brand presentation. Conduct regular inventory checks and elevate any issues to store leadership and corporate sales teams as needed.

• Monitor sales reports weekly to identify areas of opportunity and create strategic support plans based upon results.

• Meet regularly with store management teams to conduct Brand Business Review Meetings and plan strategically to deliver defined results for retail objectives.

• Partner with Dermalogica Professional Skin Therapists (PST-s) to provide selling expertise and optimize scheduled support days.

Education

• Execute best-in-class Sales and Education visits, high-touch store and cast training, district-level cluster trainings, morning touch bases to increase Sephora cast love and selling skills.

• Host education programs designed to enhance sell-through and growth of the retail business.

• Fully understand the retailer and Dermalogica launch and activation calendar to efficiently drive business, e.g. store events, Sephora Animations, seminars, trainings.

• Become a Dermalogica brand expert staying on top of product knowledge and brand activities, delivering this expertise to all cast members and clients.

Virtual Support

• Responsible for virtual communication and support of limited remote door locations that are not in the local territory. Remote stores include locations in Louisiana and Oklahoma.

• Monthly travel including travel to remote locations for in-person support to be agreed upon with Regional Sales Manager, established quarterly.

• Update communication tools weekly.

• Cultivate -remote- relationships – becoming a reliable source of information and problem solving for the Sephora team.

• Track retail sales (and services if applicable) using defined metrics to evaluate the business.

• Timely return of all phone calls, e-mails, and communication from both retail partners and corporate team.

Education and/or Experience:

• Bachelor-s degree preferred

• Esthetician license preferred , but not required

• 4+ years managing across multiple doors in a retail-centric environment – preferably with direct experience working with Sephora and/or Ulta

• Proven history of sales goal achievement within the cosmetics industry

• Experience with, and full understanding of, the Sephora concept

• Demonstrated ability to inspire, coach, and educate others

• Ability to work collaboratively and build positive/effective business partnerships

Other Skills and Abilities:

• Must adhere to Sephora-s guidelines for in-store presentation, parameters for store visits, and other needs as outlined in Sephora provided handbooks

• Self-motivated and able to work independently

• Excellent time management and prioritization skills

• Exceptional communication skills (presentation/verbal/written)

• Strong initiative and follow-through

• Respects and works effectively with diverse people

• Proven Leader with flexibility and ability to function in a fast-paced environment

• Builds and maintains productive relationships, even in difficult situations

• Ability to make difficult decisions

• Uses resources effectively

• Expert knowledge of company products

• Must have a personal vehicle for full work utilization, proof of insurance, current and valid driver-s license

Working Conditions:

• Minimum of 3 weekend shifts per month

• 2 office days allowed per month

• Store visit schedule to be agreed upon with manager

• May include some nights

• Available for travel – estimate 60 to 70% of the time within the defined territory

Physical Requirements:

• Able to stand for up to 8 hours

• Ability to drive a car for extended periods of time

• Ability to lift, push and pull up to 30 lbs.

Why Join Us?

• A Legacy of Success: Dermalogica is the preferred choice of Skin Therapists worldwide, renowned for our exceptional skincare line and industry-leading postgraduate education. We have a tremendous record of achievement and are committed to building upon our brand’s legacy.

• Entrepreneurial Spirit and Innovation: At Dermalogica, we foster an entrepreneurial spirit and encourage our employees to bring their best ideas to light. You’ll have the opportunity to make a difference and contribute to our success by implementing innovative solutions that reach skincare professionals and consumers.

• Backed by Unilever: In 2015, Dermalogica became part of the Unilever family, one of the world’s largest and most successful consumer goods companies. While operating as an independent business, we now have access to cutting-edge capabilities and resources, empowering us to win in our markets.

Ready to make your mark in the world of professional skincare? Apply now and become a part of the Dermalogica story! Rest assured, all applications will be thoughtfully reviewed, and our HR team will contact you if your skills align with the position.

Dermalogica LLC, a Unilever Prestige company, embraces diversity, equity, and inclusion. We are committed to the equal treatment of all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes. We also believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all staff. From application to interview, we place inclusion at the heart of all we do. In particular, we strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Dermalogica.

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