Senior Workspace Manager

Job title:

Senior Workspace Manager

Company:

Jones Lang LaSalle

Job description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Role PurposeThe Senior WorkSpace Manager will oversee day-to-day activity at our client’s office and support the Regional WorkSpace Hub Lead in ensuring JLL IFM contract delivery is achieved. The Senior WorkSpace Manager is responsible for assisting in all aspects of client satisfaction, contract delivery, management of all hard and soft services, financial management and leading the JLL team where applicable.What this job involves

• Promoting high level of satisfaction among client users by promptly responding to their service requirements.
• Demonstrates leadership, gives direction and mentors the JLL team on site to promote engagement and excellency in customer service and delivery.
• Responsible locally for Building Management Systems, PPM Schedules, Task System, EHS and Quality Compliance.
• Ensures compliance with JLL and client best practice, policies and procedures including statutory compliance, Quality and EHS compliance.
• Acts as go-to person in relation to all facilities/project/fit out/crisis management activities on site ensuring timely solutions and identification and removal of potential roadblocks.
• Develops a close working relationship with Client Key Stakeholders, Landlord, Managing Agents, and all of the FM vendors to ensure that they fully understand the Client culture and become partners in delivering a high-quality service.
• Has ability to address minor technical repairs and is first point of contact relating to all building issues including out of hours escalations.
• Monitor PPM schedules, O&M’s, warranties, Task System, Asset & Life Cycle Registers.
• Responsible for Health & Safety during events, including contractor supervision, reviewing of H&S documentation, and working closely with the Health & Safety Manager.
• Manages the key vendor relationships to ensure the delivery of services are aligned to the statement of work and ensures compliance with key deliverables.
• Monitors and ensures office housekeeping and cleanliness is delivered to highest standards and that JLL post room functions are delivered in a timely efficient and customer orientated fashion in alignment with local requirements.
• Proactively manages spend and budget locally in line with JLL policies and procedures including the processing of PO’s, invoices, budgets, service charges, rates, rent, insurance, and local taxes etc. as applicable.
• Ensures the whole FM delivery team works with a constant focus on delivering exceptional client and customer experience.
• Engages in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices at the IFM platform level including new tools, process re-engineering and other ideas that provide service delivery efficiencies.
• Drive LSEG specific initiatives such technology rollouts, benchmarking, best practices etc.
• Support account initiatives such as user experience programmes, JLL system rollouts, regional training programmes/workshops and others as appropriate, through driving implementation and consistency across your portfolio.
• Hire, attract and retain a team of top talented employees and to ensure company standards are met.

Sound like you? To apply you need to be able to demonstrate the following skills and experience:

• Experienced in the management of total FM services, preferably with experience of self-delivered engineering services contracts.
• Able to demonstrate a proven track record of managing office cleaning, preferably BICS experience.
• Able to build and maintain strong client relationships.
• Experienced in delivering technical services for a technology, media or similar client and must fit well culturally into this demanding and fast based environment.
• Experienced in financial management and budgeting while identifying cost savings/avoidance.
• Advanced in Microsoft Office (Excel, Word, and Outlook).
• An excellent communicator including presentation and negotiation skills.
• Able to manage multiple projects and priorities.
• Able to network at all levels within the organisation.
• Flexible and adaptable to changing business requirements is a perquisite for this role.
• Able to display initiative, confidence, and professionalism in all dealings.
• Prepared to be on call and work out of normal working hours where applicable.
• Experienced delivering combined services facilities management contract in a client site.
• Degree qualified, preferably in property, facilities operations, or engineering
• Driven to meet deadlines, manage time effectively and work in a pressurized fast paced environment.

Location:On-site –Paris, FRAIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.

Expected salary

Location

Paris

Job date

Wed, 23 Oct 2024 04:37:29 GMT

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