Senior Vice President, Operations & Technology, Europe in Waterloo, Belgium

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Senior Vice President, Operations & Technology, Europe

Overview

The Global Market Technology team is looking for a Senior Vice President, Mastercard Technology Europe; to represent MASTERCARD TECHNOLOGY in the Region and align MASTERCARD TECHNOLOGY to support the Region to deliver on its strategy & key objectives. The ideal candidate is passionate about our technology, customer experience journey, highly motivated, intellectually curious, tech-savvy, influential, and possesses strong communication skills.

Role

Lead TECH in Europe and align TECH to support the region to deliver on its strategy & key objectives:

Establish MASTERCARD TECHNOLOGY objectives to support the Region & provide on-going engagement with the executives in the Region

Align MASTERCARD TECHNOLOGY programs to deliver on these objectives

Deliver MASTERCARD TECHNOLOGY Quarterly Business Reviews to provide progress status on these objectives to the Region President and his/her leadership team

Protect the Mastercard business in the Region

Define strategy & provide oversight to deliver operation & service excellence in the Region

Ensure deliver on all regulatory and oversight technology obligations

Engage regularly with key customers to review service levels & provide education on our technical platforms

Manage all TECH aspects of localization and, if it exists, on-soil infrastructure & operations located in Europe (including critical technology 3rd & 4th party providers).

Provide Escalation path for all customer & employee impacting events for the Region and manage crisis & incidents at Region level

Manage Technology Operations and Security risks in the Region

Support the Region to achieve its growth objectives

Embed in the Region by being part of the Region leadership team to contribute to the success of the Region from a business and technology perspectives

Engage with customers (CIO, CTO, CSO) at strategic level and demonstrates thought IT leadership, positioning MASTERCARD TECHNOLOGY and Mastercard as a trusted tech advisor

Manage the MASTERCARD TECHNOLOGY efforts in supporting major sales deals/RFPs for the Region and support the sales team during the deal customer engagements

Provide oversight over strategic technology initiatives and key projects in the Region

Provide technology consultancy and connect to enable Regional expansion and growth

Lead TECH staff in Europe

Lead the MCE TECH Cabinet and all technology related governance in the region.

Highly developed people leadership experience of a team of skilled professionals

Ability to operate effectively in a matrix environment with all levels across all verticals, including briefing and influencing executive management, to achieve goals

Executive level communication and influencing/convincing skills

Provide leadership to TECH business units located in Europe: Corporate Security, B2B Customer Service, Operations & EDE

Provide “One Team” messaging to the TECH staff, regional strategy and objective communication to TECH staff in Europe

Represent TECH in Europe for People & Capabilities activities such as performance management, talent management and people development

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.