Senior Team Effectiveness Partner

Hello, we’re Starling.

Banking was broken – so we decided to fix it. The vision? Fast technology, fair service and honest values. All at the tap of a phone, all the time. We built Britain’s first digital bank. One hard-won banking licence later, we set about giving people a new way to spend, save and manage their money (and take better care of the planet, too). We’re changing banking for good. Back then, we were obsessed with unravelling the knotty world of finance and solving people’s problems rather than selling them stuff. We still are.

Since then, we’ve grown. A lot. Over four million accounts (and four account types!). A team of thousands. Headquartered in London with offices in Cardiff, Dublin, Manchester and Southampton. Seven years voted Which? Recommended Provider and Britain’s Best Banking Brand. Still zero branches. Our culture is open, inclusive and focused on solving real customer problems, with an emphasis on doing the right thing, even when it’s not always the easy thing. From our approach to working together and sustainability to how we build our products, our decisions need to make the world – and Starling – a better place to be. Everyone at Starling is essential to our mission, which is really quite simple: to solve our customer’s problems – and build the best bank in the world!

And now we’re providing Starling to other banks, via a Software-as-a-Service (SaaS) proposition through our subsidiary Engine, using the proprietary technology platform that it uses to power our own bank.

The Role:

At our core, we are dedicated to finding fantastic people and creating an environment where they can truly thrive. To support our continued growth, we are looking for a Senior Team Effectiveness Partner to join our People Team.

As we scale, the Talent Development function is transitioning and we want to grow leaders at all levels. The Senior Team Effectiveness Partner is a high-impact role dedicated to optimising the performance of Starling’s senior leadership teams. You will be the lead for bespoke team interventions, supporting our leaders in co-creating their functional and team strategies, purpose/mission, and ways of working; promoting alignment, trust, psychological safety in the teams. These interventions could be team sessions but it could also be individual coaching. Your work is to ensure that Starling’s senior teams aren’t just a collection of high-performing individuals, but cohesive units that practise considered decision-making at pace and strong collaboration. You will also align tightly with the Senior Leadership Development Programme Manager to ensure the “golden thread” of our leadership approach in everything we do. Given our ambitious plans and the rapid pace of change you will also need to be comfortable with your role evolving as we develop.

Key Responsibilities:

• Design and deploy bespoke diagnostic tools to assess senior leadership team health, alignment, and performance.
• Create and facilitate high-impact sessions (off-sites, workshops) to improve alignment, address friction points, build trust, and accelerate team maturity.
• Co-deliver modules of the senior leadership programme with the Senior Leadership Development Programme Manager
• Integrate team effectiveness frameworks with Starling’s leadership programmes to ensure a consistent performance language across the enterprise (‘the golden thread’).
• Act as a specialist coach for senior teams and individuals, providing real-time feedback and observing live dynamics to drive performance and navigate change.
• Collaborate with Senior People Partners and Chiefs of Staff to co-create and deliver solutions for critical teams in transition.
• Partner with the Senior Leadership Development Programme Manager to build peer-to-peer learning networks within the senior population to foster shared wisdom and enterprise leadership.
• Support the management of external specialists, ensuring their delivery meets Starling’s high standards for quality and cost-effective impact.

Requirements

• Significant experience in Organisational Development or Team Effectiveness, specifically working with senior or high-stakes leadership groups.
• Experience in Change Management, in particular delivering results in a changing organisation.
• Expert facilitation skills with the ability to ‘read a room’ and navigate complex, high-ego, or high-pressure dynamics.
• Proven track record in using frameworks that drive individual and team performance.
• Ability to balance a strategic mindset with ‘hands-on’ delivery at pace.
• Accredited and experienced coach.
• Experience from leading own team to provide credibility to the work with senior leaders.
• Hands on, flexible with a growth mindset
• Certification in psychometric and organisational effectiveness tools.
• Experience operating within a scaling organisation or the FinTech sector.
• A passion for using AI and technology.
• Experience in supporting large-scale change programmes or cultural transformations.

Benefits

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships

About Us

You may be put off applying for a role because you don’t tick every box. Forget that! While we can’t accommodate every flexible working request, we’re always open to discussion. So, if you’re excited about working with us, but aren’t sure if you’re 100% there yet, get in touch anyway.

We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

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