Senior Support Services Owner

Job Description

At Oracle Health, we put humans at the heart of every conversation. Our mission is to create a human-centric healthcare experience powered by unified global data.

From patients to providers, payers, and the global population, our objectives are to improve health, reduce costs, and enhance the healthcare experience. We offer the most secure and reliable healthcare solutions, which connect clinical, operational, and financial data to improve care and advance decision-making around health and well-being.

As a global leader we’re looking for a Senior Support Services Owner to drive success as part of our Service Management team. Join us and create the future. Thrive in this crucial role!

Career Level – IC3

Responsibilities

What you will do

To develop and manage the Oracle Support relationship with a designated large account, or small number of medium accounts, throughout the engagement and to maximize the customers’ use of Support Services, drive high degree of satisfaction and referenceability, and to protect and enhance Support revenue streams

• Responsible for ensuring client satisfaction and achieving service level targets.

• Manage client service request escalations and escalate them as appropriate.

• Obtain approvals for change requests, prepare documentation, lead weekly client change control calls, and facilitate/coordinate package management.

• Work in technology applications involves tracking issues, monitoring their resolution, and confirming adherence to processes.

• Provides monthly and quarterly formal reports on AMS to site leadership.

• The responsibility for communicating major incidents to the client lies with the AMS SSO. They will continue to provide communication back to the client as requested until a resolution is achieved.

What we will offer you

• A competitive salary with exciting benefits

• Learning and development opportunities to advance your career

• An Employee Assistance Program to support your mental health

• Flexible and hybrid working so you can do your best work

• Employee resource groups that champion our diverse communities

• Core benefits such as life insurance, and access to retirement

Required Experience

• Bachelor’s degree in business management or related field or equivalent relevant experience

• 2-5 years of experience in Customer/Account management

• Knowledge of ITIL Functions specific to Change Management

• Fluent in English

Expectations:

• Travel up to 25%

• Willing to be on-call service

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer