Senior Site Reliability Engineer


As a Senior Site Reliability Engineer at Convera, your role is pivotal in ensuring the stability and resilience of our systems. You’ll spearhead our incident management strategy, swiftly identifying and mitigating risks to uphold our service reliability.

You will be responsible for:

  • Taking the lead on incident management, orchestrating responses to swiftly identify, mitigate, and minimize risks.
  • Proactively reducing Mean Time to Resolution (MTTR), constantly striving for efficiency gains.
  • Championing an anti-fragility mindset across our architecture, deployment processes, and observability practices.
  • Elevating the customer experience as the ultimate benchmark of our reliability standards.
  • Sharing industry best practices in SRE, ensuring our team remains at the forefront of innovation.
  • Facilitating blameless post-mortems, instituting actionable alerts, and streamlining incident management through automation.

You should apply if you have:

  • Extensive experience navigating complex, multi-region, cloud-native systems within Amazon Web Services.
  • Demonstrable proficiency in modern programming languages such as Python, Go, or Rust.
  • A track record of implementing global, multi-regional Continuous Integration/Continuous Deployment (CI/CD) pipelines, conducting Production Readiness Reviews, and driving automation to eliminate toil.
  • Expertise in defining and monitoring service quality metrics (such as RED, Golden Signals), establishing microservice Service Level Objectives (SLOs), and managing error budgets.
  • Proficiency in Linux, cloud networking, microservices architecture, and Amazon EKS.

Preferred qualifications include:

  • Prior involvement in the Fintech sector or other regulated industries.
  • Familiarity with the Grafana observability stack.
  • Experience in Chaos Engineering methodologies.
  • Your expertise will be instrumental in fortifying our infrastructure and delivering exceptional reliability to our customers.

About Convera

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including:

  • Great career growth and development opportunities in a global organization
  • A flexible approach to work
  • Generous insurance (health, disability, life)
  • Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
  • Paid volunteering opportunities (5 days per year)

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