Senior Service Delivery Manager

Job title:

Senior Service Delivery Manager

Company:

NTT Corporation

Job description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT DATA The Senior Manager, Managed Services is a management role, responsible for ensuring the delivery of managed services to our clients within Region/Country or Managed Services function.This role is responsible for ensuring the efficient operation, optimization, and continuous improvement of complex managed services and manages and deploys targeted managed services programs to help accelerate sales, client engagement and service delivery.The Senior Manager, Managed Services collaborates with cross-functional teams, fostering client relationships, and driving service excellence to meet or exceed client expectations.What you’ll be doingKey Responsibilities:To be owner of the service provided to the customer and its quality through the solution lifecycle * Detect and implement capability needs and process adjustments within the customer dedicated technical team

• Measure and report customer satisfaction and manage capabilities and resources to improve this satisfaction
• Know and Understand the Customer Vital Business Functions and how NTT service assets underpin these functions
• Make sure that customer business processes and end-to-end services are known and understood within the organisation during the solution lifecycle
• NTT Managed Services Expert
• Interfacing with the customer at different organisation levels (from the management to the technical staff)
• Early detection of capacity and availability risks in conjunction with the technical team

Knowledge and Attributes:

• Three or more year’s industry experience on IT environment in terms of support and administration.

• Experience in Public Clouds like Azure, AWS and GCP
• Experience in Network management and support
• Experience in Hosting and Managed Service Business
• Experience in Managed Application Business
• Experience in managing medium-large accounts

Desirable technology knowledge of:

• ITSM tools
• Public Cloud
• Datacenter
• On-premise solutions
• Middleware applications
• Networking layer

Academic Qualifications and Certifications:

• ITIL Foundations (additional ITIL certifications will be a plus)
• Technical background
• Written and spoken English (fluent/native)

Required Experience:

• ITIL based Service Management in a business to business service environment
• Working in line with Best Practice in complex environments and within tight time constraints
• Ability to present to all level of clients internally and externally
• SLA Management
• Prepare and present reports at customer facing level
• Ability to coordinate others and negotiate to achieve the desired results
• Management of effective and timely problem resolution
• Drive and energy to achieve desired results
• Problem-solving, process-oriented and customer-minded
• Understanding and managing customers’ expectations
• Ability to adapt and influence in a rapidly changing environment
• Good customer relationship management
• Excellent prioritisation and communication skills
• Ability to develop and build relationships
• Ability to communicate in a clear, concise, understandable manner and listen attentively to other in providing instructions
• Strong interpersonal, communication, organisation and follow-through skills
• Project Management knowledge will be appreciated

Workplace type: Hybrid WorkingAbout NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Expected salary

Location

Barcelona

Job date

Sun, 28 Jul 2024 02:51:34 GMT

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