Senior Service Delivery Manager

Job title:

Senior Service Delivery Manager

Company:

N Consulting Ltd

Job description

Location: BrusselsLanguage: French, EnglishExperience: 10+ YearsRoles & Responsibility:

• More than 10 years in IT infrastructure of which 2 plus years directly working with customer
• Minimum of 4 years hands on work experience in any area of Infrastructure Operations, Network Operations, Service Desk. Experience in Project/Program Management in relevant areas like Service Desk, Infrastructure Planning, Network Planning.
• Specific experience of onshore / offshore model, 3 tier model (offshore, account, customer) experience would be a plus.
• Experience in working in a multi-national / multi-cultural environment. Strong operations management skills (preferably ITIL Certified) with ability to extract, analyses data to drive improvement actions.
• Ability to handle / negotiate with customers and/or senior Account personnel. Excellent Documentation, Presentation and communication skills – demonstrated in a work environment.
• Must also possess the necessary skills, behaviors, and traits to be successful as a project leader or project/Program office manager or change initiative manager.
• Working toward professional Project Management certification recommended.
• As a manager, provides direction to staff members in meeting established schedules or resolving operational problems.
• Independently applies advanced Project Management principles, theories, and concepts, as well as expertise in related disciplines.
• Communicates fluently orally and in writing and can present complex technical information.
• Maintains awareness of developing technologies and their application.
• Advises, mentors, designs, establishes, evaluates, facilitates, influences, and promotes.

Expected salary

Location

Bruxelles

Job date

Fri, 26 Jul 2024 04:39:00 GMT

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