Senior Sales Manager, Professional Services Multinational Clients

Senior Sales Manager, Professional Services Multinational Clients

Job Req ID: 33609

Posting Date: 21 May 2024

Function: Sales and Commercial

Unit: Business

Location:

Snowhill, Birmingham, United Kingdom

Salary: Competitive plus great benefits

Locations: you are able to based from either our Birmingham, Bristol, Glasgow, London or Manchester strategic hub locations – travel will also be required

Why this job matters

The Senior Sales Manager, Professional Services Multinational Clients is responsible for leading, coaching and developing a team of Account Managers and Business Development Managers focussed on Professional Services Multinational clients. This is a very significant client segment for us, and the leader of this team must be able to drive a step change in the revenue growth of the team in the next 12 months.

You’ll provide sales leadership to drive a measurable uptick in the YoY profit and revenue both in-year and across the mid term plan (3 years). You’ll be responsible for delivering through others to achieve the execution of sales priorities, retaining existing clients, winning new business through nurturing existing relationships and developing new stakeholder relationships, becoming BT’s ambassador and establishing our brand in Professional Services.

What you’ll be doing

• Responsible for sales plans and performance of the team that is critical to the delivery of the Professional Services MNC sales strategy and plans; financial measures (Revenue, ICGM) and non-financial measures (KPIs, NPS, Your Say)

• Drives performance of and establishes and extends BT’s brand presence, credibility and reach for the Professional Services segment; increasing the propensity of clients to buy from BT.

• Uses internal and external networks to adapt the sales plan to changing market forces, competitor activity and client opportunities.

• Creates a reputation for BT that attracts the very best talent, internally and externally, and an environment for the team to focus on client loyalty and long-term relationships.

• Responsible for timely and effective coaching and mentoring and drives subject matter expertise amongst the team to create an environment in which sales professionals can be brilliant.

• Sets client engagement plan for the team and manages across Service, Client Solutions, Sales Enablement and Contract Management to drive excellent client experience and NPS improvements.

The skills you’ll need

Inclusive Leadership

Growth Mindset

Strategic Planning

Customer Relationship Management

Solution Selling

What we’d like to see from you

• Sales management experience with people leadership and coaching skills.

• A proven track record of delivering business results through others within telco and/or technology sectors.

• Excellent stakeholder management skills with proven credibility to operate at C-suite level.

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

• Hybrid working

• On target bonus

• Company car or cash alternative

• Family private healthcare

• BT Pension scheme, minimum 5% employee contribution, BT contribution 10%

• 25 days annual leave (not including bank holidays), increasing with service

• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan

• World-class training and development opportunities

• Option to join BT Shares Saving schemes

• Discounted broadband, mobile and TV packages

• Access to 100’s of retail discounts including the BT shop

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON’T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement on the Job Description, please apply anyway – you may just be the right candidate for this or other roles in our wider team.