Senior Sales Manager – Four Seasons Milan, Taormina and Venice

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Iconic elegance in Milan’s most fashionable neighbourhood. . A 15th-century convent turned sophisticated garden retreat, Four Seasons Hotel Milano is a haven in the centre of Milan’s Fashion District. Fall asleep under frescoes in high-ceilinged rooms, dine on authentic Italian dishes on the airy veranda and recover from a day of shopping and sightseeing with a massage in our sleek, modern Spa.

About the role

We currently have an opportunity for an experienced Senior Sales Manager to join our iconic Hotels: Four Seasons Milano , San Domenico Palace, Taormina and Danieli, Venice.

What you will do

Our Senior Sales Manager will promote and sell to transient segments in the Europe, Russia and CIS markets, generate hotel/resort awareness through direct phone sales, direct sales calls, fam trips and tradeshows. The successful candidate has an analytical mindset, excellent negotiation skills and strong decision-making abilities.

This position reports to our Director of Sales and Director of Travel industry Sales.

RESPONSIBILITIES

• Liaise and strengthen relationship with main accounts in order to drive business and increase fare market share
• Utilize Various Prospecting Resources to solicit and secure new business on behalf of hotel.
• Use company wide programs, sales developments, prospecting projects, Worldwide Sales offices customer events and reporting for business development.
• Follow up on all business inquiries and qualify business to generate transient room nights and associated revenue to impact RevPar performance.
• Create and execute account plans for assigned market territory to ensure maximum revenue and budgeted targets are achieved.
• Achieve monthly, quarterly and annual revenue and direct sales goals including outside sales calls in the assigned territories, frequent visits to the three properties, prospecting calls, site inspections and fam trips.
• Maintain thorough and complete product knowledge of FS hotel properties and in-depth understanding of comp set’s Features/Advantages/Benefits.
• Perform customer site inspections
• Conduct sales calls to the assigned territories to uncover needs and present solutions that will maximize booking opportunity and create strong customer relationships.
• Track and focus on conversion to ensure hotel revenue objectives are impacted and achieved.
• Establish and maintain strong Golden hygiene including account creation, account traces, contact information, client email lists, bookings, etc. in accordance with Four Seasons standards.
• Understand and maximize the utilization of all automated sales and reservations systems (Opera) involved with travel industry business.
• Participate in sales meetings and strategy meetings as required.
• Respond and maintain effective correspondence with all potential and existing clients.
• Produce and execute quarterly and annual action plans.
• Participation and contribution to annual Marketing Plan including proposing and managing territory sales expenses and travel budgets

What you bring

• Successful candidate must possess legal work authorization in Europe
• Applicants are required to have at least three to five years in a Sales Manager role overseeing the Europe, Russia and CIS markets
• proven sales track record within the assigned markets (three to five years)
• cluster experience
• excellent negotiation skills and strong decision-making abilities
• creative and innovative approach to sales activities
• working computer skills and knowledge including but not limited to Excel, Word, PowerPoint, and Opera

What we offer:

Competitive Salary, wages, and a comprehensive benefits package

Excellent Training and Development opportunities

Complimentary Dry Cleaning for Employee Uniforms

Meals available at our Employee Restaurant

Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year

Employee Recognition Programs

Opportunities to build a successful career with global potential

Schedule & Hours:

This position is based at the Four Seasons Milan.

You must possess the legal right to work in Italy and have fluency in English and Italian.

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