Senior Product Manager (m/f/x) – Site Reliability Engineering in Vienna, Austria

Company Description

We are a passionate and open-minded group of software enthusiasts, and together, we are global market leader in software intelligence. By providing actionable data on how applications are performing in real-time—for example, crash reporting, server-side tracking, root-cause analysis to name a few—our full-stack monitoring platform helps our customers anticipate and resolve their software issues.

As a leading solution in that area, we aim to be the best-in-class and innovative SaaS company for the most significant enterprise globally, including highly regulated sectors like government, healthcare, financial services, or energy.

Therefore, it is mission-critical for our customers that Dynatrace provides the best-in-class reliability, Service Level Objectives (SLOs), and Service Level Indicators (SLIs).

Job Description

Your role at Dynatrace

• Shape the Vision: Develop and execute a clear strategy for our SRE initiatives , ensuring alignment with broader business goals.

• Set and track reliability goals: By establishing Service Level Objectives ( SLOs ) and Service Level Indicators ( SLIs ) to measure and improve system reliability you ensure the teams are working towards measurable goals.

• Collaborate with Technical Teams: Work closely with architects and engineers to translate business requirements into technical solutions.

• Lead the SRE Roadmap: Create, drive, and maintain the SRE roadmap with a Minimum Viable Product (MVP) scope.

• Internal Adoption: Coordinate the internal usage of the Dynatrace product, providing feedback and insights to drive continuous improvement and ensure our tools meet the highest standards of observability.

• Reliability Transparency: Offer clear visibility into system reliability to customers and internal stakeholders through health insights, SLA reporting and via driving incident response and postmortems.

• Customer Centric Focus: Apply customer- and user-centric mindset to identify the target audience, use cases, requirements, and pain points to ensure our solutions meet their needs.

Qualifications

• 5+ years’ hands-on SRE experience in a SaaS environment (automation and tooling, capacity management, alert handling, incident response, on-call, post-mortem analysis, etc.).

• 3+ years of experience leading a SRE team or a product owner/product management experience in an agile software product environment.

• Passionate about pushing the limits to operate a vast SaaS solution reliable and performant at scale!

• Strong interest and understanding of technical topics such as Software Intelligence, *Cloud Technologies, Artificial Intelligence, Application Security, SaaS Software, …  *

Additional Information

What’s in it for you? 

• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.  

• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.  

• Working models that offer you the flexibility you need, ranging from remote options to hybrid ones combining home and in-office work.  

• A team that thinks outside the box welcomes unconventional ideas, and pushes boundaries.   

• An environment that fosters innovation, enables creative collaboration, and allows you to grow.  

• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.   

• A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all  

• A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.    

• A relocation team that is eager to help you start your journey to a new country, always there to support and by your side.  If you need to relocate for a position you are applying for, we offer you a relocation allowance and support with your visa, work permit, accommodation, language courses, as well as a dedicated buddy program.  Compensation and rewards

• We offer attractive compensation packages and stock purchase options with  numerous benefits and advantages.

• Due to legal reasons, we are obliged to disclose the minimum salary for this position, which is € 60,000 gross per year based on full-time employment (38.5 h/week). We offer a higher salary in line with qualifications and experience.