Senior Manager – Technical Partner Management

Job title:

Senior Manager – Technical Partner Management

Company:

American Express

Job description

Job Description:You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let’s lead the way together.How you will make an impact in this role?Small businesses play a critical role in the strength of the world economy. New businesses continue to enter the market to provide new services including payments with a swipe, tap, chip and pin, through a dongle and other technologies. These new companies are creating change in the industry by simplifying the merchant experience and have expanded the market to smaller companies that previously did not accept credit cards. American Express’ Global Acquisition Capabilities business is responsible for third party acquiring partner enablement, oversight and acquisition operations and capabilities.This position is an exciting opportunity for a candidate seeking to utilize their expertise in project and vendor management, while deepening their leadership and relationship skills working within a fast paced, dynamic team. This manager will be responsible for collaborating with partners for them to develop and implement systems and processes to be able to launch under the European Payment Facilitator program in various markets in Europe and other international locations. This individual will work closely with external partners and several internal constituents including local Global Merchant Services groups, Payment Consultants, Global Certification Services, Network Solutions and Operations, various Product Owners, Technologies, Risk Management, Compliance and Global Services Group. Day to day responsibilities include:

• Project Management of European Payment Facilitator technical projects, driving external partners to meet the agreed upon timelines
• Ownership of ensuring the payment facilitator partners understand the technical and operational requirements of the program in which they’re launching
• Employ creative problem solving for internal and external partner issues related to the program implementation, operations, and technology solutions
• Develop, maintain, and deepen partner relationships to speed implementation of program and ensure high performance
• Effectively collaborate with all business units to maximize merchant acquisition goal
• Manage enablement of payment facilitator partners in Europe and other international markets

Minimum Qualifications

• Ability to read, write, and speak in both English and Spanish fluently
• Energetic self-starter with proven business maturity, professionalism and thought leadership
• Strong project, organization, and time management skills
• Proven track record of driving results and managing multiple demands, competing priorities, and setbacks with demonstrated composure and resilience in a demanding and dynamic environment
• Demonstrated ability to successfully implement and manage large, complex initiatives across multiple locations or partners with multiple constituents
• Ability to lead and influence internally and externally, across management levels to meet objectives and deliverables
• Superior written and oral communication skills to engage and inspire internal and external partners to support critical initiatives; ability to communicate complex processes in easy to understand terms; ability to handle objections and deliver difficult messages
• Thorough understanding of Amex business dynamics, key linkages, policies, and procedures such as Merchant Acquisition, Network Solutions and Operations, Compliance, Legal, Finance, Technologies, and Global Servicing
• Ability to assess results and identify and translate areas of opportunity into tactical actions and business strategies
• The ideal candidate should enjoy working in a fast-paced, high energy and continuously evolving environment

Preferred Qualifications

• Merchant Services experience, including a general understanding of end-to-end processing for Amex merchants, preferred

Education:

• Bachelor’s Degree Preferred

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Expected salary

Location

Madrid

Job date

Thu, 23 Jan 2025 23:33:10 GMT

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