Senior Manager Market Services Oversight

Lloyd’s is the world’s leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market’s brightest minds, working together for a braver world. 

Our role is to inspire courage, so tomorrow’s progress isn’t limited by today’s risks. 

Our shared values: we are brave; we are stronger together; we do the right thing; guide what we do and how we act. If you share our values and our passion to build a future that’s more sustainable, resilient and inclusive, you’ll find a home at Lloyd’s – build a braver future with us. 

Lloyd’s are recruiting for Senior Manager Markets Services Oversight on a 12 Month (FTC) to cover maternity leave. You will provide oversight and assurance of third party operational resilience across the Corporation and Market; ensures risks are fully understood and managed.

This role will also deputise for the Head of Operational Resilience and Market Service Oversight where required and provide continued support with strategic planning and delivery roadmap for the team

Principal Accountabilities

Market and Corporation governance – provide oversight and assurance for market and Corporation services on behalf of Operations and the wider Corporation.

Develop and implement oversight framework to support assurance activities for material third parties operating across the Market.

Primary focus of oversight activities is on Material third parties, Market Shared Service Providers and designated Critical Third Parties.

Interpret, respond to and implement global regulatory obligations around material third parties; support business units with operational resilience requirements.

Represent Lloyd’s and fulfil the duties associated with membership of Governance boards.

Provide assurance and support on behalf of Lloyd’s to key 3rd party service partners (LIMOSS, Velonetic/DXC)

Operate as Vendor Manager for critical outsourcing relationships.

Represent Operational Resilience and Lloyd’s at Steering Groups

Act as the main Lloyd’s Authorised Contact, collaborating with key stakeholders to ensure strategic decisions are made in line with business outcomes.

Provide risk management assurance and support to Market and Corporation Controls for Market Services

Lead regulatory notification process (including global) for material suppliers/outsourcers; support business and key stakeholders with process

Market and Corporation Relationship and Stakeholder Management and Assurance

Engagement and alignment with market service providers (DXC, LIMOSS, PPL) and market representatives (LMA, IUA, LIIBA) to assure and align oversight

Provide technical assurance and system lifecycle oversight to all business areas (e.g. Procurement, HR, Central Finance, Operational Risk)

Provide SME input and support to Legal during 3rd party contract drafting, i.e. governance and Ops Res schedules

Resilience Oversight

Ensures resilience and recovery plans are defined for all market systems/applications and aligns with operational resilience and business continuity requirements.

Provides oversight and management of agreed resilience testing cycles

Market System and Service Transition Oversight

Ensures transition controls and procedures are applied for all deliveries and changes on behalf of Lloyd’s for both Corporation and Market systems

Skills Knowledge and Experience

3rd party management

Change Management and Delivery

Experience with business operations platforms

Working collaboratively across multi-party teams and stakeholders to deliver high quality outputs

Experienced in forming constructive partnerships and mutually beneficial solutions with third parties

Experience of implementing sustained process and culture change in a business environment

Adherence to agreed governance processes and procedures

Track record of achieving high professional standards

Track record in adopting new ways of working

Exceptional influencing skills with ability to find compromise when required

Excellent organisational skills

Evidence of operating in a complex environment and regulated market environment with multiple stakeholders

A strategic thinker who is commercially astute and able to shape ideas into actionable plans

Diversity and inclusion are a focus for us – Lloyd’s aim is to build a diverse, inclusive environment that reflects the global markets we work in. One where everyone is treated with dignity and respect to achieve their full potential. In practice, this means we are positive and inclusive about making workplace adjustments, we offer regular health and wellbeing programmes, diversity and inclusion training, employee networks, mentoring and volunteering opportunities as well as investment into your professional development. You can read more about diversity and inclusion on our website. 

We understand that our work/life balance is important to us all and that a hybrid of working from the office and home can offer a great level of flexibility. Flexible working forms part of a total reward approach which offers a host of other benefits over and above the standard offering (generous pension, healthcare, wellbeing etc). These include financial support for training, education & development, a benefit allowance (to spend on our flexible benefits such as gym membership, dental insurance, extra holiday or to partake in our cycle to work scheme), employee recognition scheme and various employee discount schemes. 

By choosing Lloyd’s, you’ll be part of a team that brings together the best minds in the industry, and together with our underwriters and brokers, we create innovative, responsive solutions allowing us to share risk and solve complex problems. 

Should you require any additional support with your application, or any adjustments, please click the following link;

https://cleartalents.com/apply/lloyds-msa1645695881

Please note, clicking on this link does not register your application for the vacancy

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