Senior Manager, Frontline Excellence

Location:

Bucharest – Municipality of Bucharest, Bucharest-Ilfov, Romania

Salary:

Competitive

Type:

Permanent

Main Industry:

Search Information Technology Jobs

Other Industries & Skills: 

Advertising, Marketing & PR, Education & Training

Job ID:

131492991

Posted On: 

09 January 2025

Are you passionate about sales and customer engagement? Do you want to lead cross-functional collaboration and drive customer engagement strategies? We are looking for a dedicated Frontline Excellence Senior Manager to join our team in Bucharest, Romania. 
The role will be based in Bucharest, Romania and will report directly to the Customer Excellence Sen-ior Director, Novo Nordisk. 
If this sounds like you, read on and apply today for a life-changing career!

The position
As a Frontline Excellence Senior Manager at Novo Nordisk, your responsibility will be to Lead the Global, Regional or Local Frontline capabilities and Effectiveness strategies and projects implementa-tion at affiliate level. In addition, your responsibility will be to have a cross-functional view & business priorities understanding (Sales/ Marketing/ Commercial effectiveness, Customer relationship man-agement/CRM) to act as a central customer engagement point of contact and Frontline Performance champion.
Your main accountabilities will be to:
•    Contribute to NN Romania overall affiliate strategy, culture, and priorities
•    Be the Business Partner to the Frontline Managers and Functional Heads in leading cross-functional collaboration for customer engagement activities
•    Own the customer engagement roadmap (focus on Data Driven & Customer Intimacy) by involving all members of the affiliate management and cross-functional teams and using commercial insights
•    Partially manage Frontline Incentive processes.
•    Actively shape the affiliate Customer Engagement strategy and the programs that enhance our overall Customer Engagement & Experience, aiming at effective Health Care Provider engagement

Qualifications
As a Frontline Excellence Senior Manager, you need to have university degree graduate or equiva-lent. Moreover, you need to have a minim of 5 years of experience in either sales teams’ manage-ment, Commercial Operations or Sales Force Effectiveness, preferably in the pharmaceutical industry. In addition, you need to have a minimum of 2 years of experience in leading customer engagement activities, or Business Operations (sales and/or marketing).
To be successful in this role, you need to have: 
•    Proven experience in sales and customer engagement
•    Strong understanding of Sales, Marketing, Commercial effectiveness, and CRM
•    Ability to lead cross-functional collaboration and drive customer engagement strategies
•    Excellent communication and negotiation skills
•    Ability to manage and implement strategies and projects at the affiliate level
•    Fluent spoken and written English is a prerequisite

About the department
You will join our team in Bucharest, Romania. Our department is dedicated to driving customer en-gagement and sales excellence. We work in a fast-paced and dynamic environment, where collabora-tion and innovation are key. Our team is committed to enhancing customer engagement and expe-rience, and we are looking for a passionate and driven individual to join us in this mission.

Working at Novo Nordisk
At Novo Nordisk, we don’t wait for change. We drive it. We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. From research and development to manufacturing, marketing, and sales – we’re all working to move the needle on patient care.

Contact 
Please click on “apply now” to submit your resume in English. 

Deadline 
Apply before the 22nd January 2025
 

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.

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