Senior Manager: Bioprocess Application Scientists and Field Service Engineers

Job title:

Senior Manager: Bioprocess Application Scientists and Field Service Engineers

Company:

Donaldson

Job description

Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities. ​IntroductionWe are seeking a Senior Manager for our Univercells Technologies Bioprocess service department. The successful candidate will be responsible for leading a team dedicated to providing technical support, bioprocess guidance, and field services to our clients in the bioprocessing industry. This department includes 2 managers leading Application Scientists and Field Service teams. This role requires strong leadership capabilities, expertise in upstream processes, as well as a customer-centric mindset to ensure the successful implementation and support of our products and services.Key ResponsibilitiesLead a global team of Field Engineers (executing SAT, IQ/OQ and equipment maintenance) and Application Specialists (supporting customers process development, building protocols and executing training)Provide guidance, support, and mentorship to ensure the highest level of performance and customer satisfaction. Build team know-how and capability.Continuously develop and implement strategies and corresponding processes to optimize the delivery of technical support, application guidance, and field service support to meet the needs of our clients in the bioprocessing industry.Ensure that the service teams collaborate closely with the sales team in converting prospect clients by acting as first point of contact for technical questions and advice.Collaborate with the engineering and product management teams to identify opportunities for product and service enhancements based on customer feedback and market trends.Serve as a technical escalation point for complex customer inquiries and issues, ensuring that the service teams work closely with their internal stakeholders (sales team, engineering, and development teams) to troubleshoot and resolve technical challenges in a timely and effective manner.Establish and maintain strong relationships with key customers, acting as a trusted advisor and strategic partner to understand their unique needs and provide tailored solutions.Participate to conferences and act as KOL / ambassador for Univercells Technologies solutions.Drive continuous improvement initiatives to enhance team performance, efficiency, and effectiveness in delivering exceptional customer service and support.

Provide regular performance feedback, coaching, and training to team members to foster professional growth and development.QualificationsEducationMaster, PhD. or Engineering degree. Most preferred degrees are Bioengineer, Biotechnology, Bioprocessing or any alternative Scientific Master / Engineering degree with relevant experience.Experience10+ years of experience in Biotechnology / Bioprocessing industry preferably Cell & Gene Therapy, ATMPs and Viral Vaccines segments including several years of technical teams leadership.2+ years of experience managing people managersGlobal leadership experience is a plusExperience at both supplier and customer side in biotech is a plus,KnowledgeStrong knowledge of upstream biological processes, GMP and single use bioreactors technology knowledge.Downstream knowledge is a plus.PersonalityCuriosity and passion for the biotech industry and willing to act as a biotech ambassador for Univercells TechnologiesAssertiveness, ability to clearly articulate and defend propositions in order to convince and influenceExcellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and build relationship with customersFlexibility to travel on a regular basisLanguageExcellent level of written and spoken EnglishKnowledge of French is a plusOfferWe offer a long-term contract, a competitive salary package including company car and bonus, a wide array of extra legal advantages and the possibility of evolution in an international, dynamic and fast-growing company.Is it appealing to you? Are you a powerful thinker combined with an efficient doer? Apply now!#LI-GP1Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

Expected salary

Location

Nivelles, Brabant Wallon

Job date

Thu, 05 Sep 2024 06:40:07 GMT

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