Senior Learning Experience Specialist

Role Description

About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

Role Description:

The Senior Learning Experience Specialist, leads the design, development, and implementation of high-impact learning and development programs. The role is responsible for managing end-to-end learning projects, from initial needs analysis to final evaluation, to ensure they effectively address knowledge and skill gaps across the relevant Academy community and support the identified business goals.

Key Job Responsibilities and Duties:

Lead L&D Program Management:

• • Collaborate with the relevant L&D Academy squad and subject matter experts in the business to manage and implement the agreed L&D Academy priorities/curriculum.
  • Maintain responsibility for the management of the end to end L&D initiatives, stakeholder engagement, planning timelines, and ensuring the timely delivery of programs.
  • Oversee project budgets and vendor relationships, ensuring resources are allocated effectively to achieve the prioritised Academy goals

Design and Develop Content:

• • Design and develop engaging and effective (digital first) learning experiences, including workshops, digital courses, blended learning, and job aids.
  • Continuously map relevant content to critical Academy skills to ensure effective execution of the annual curriculum.

Evaluate Program Effectiveness:

• • In line with industry best practice, establish and manage evaluation frameworks to measure the impact of learning programs by developing metrics for evaluation e.g. engagement levels with the tools, completion rates of content and feedback from users. Use the insights from the metrics data to make recommendations for improvements.
  • Use data and feedback to establish and make continuous improvements to the learning process and solutions and ensure the effectiveness of initiatives is regularly reviewed, and recommendations for improvements are made.
  • Stay informed of industry trends and best practices in learning and development capability build and incorporating them into the organization’s strategy.

Manage Stakeholder Relationships:

• • Work closely with key stakeholders, including craft leads, SME’s, HR and relevant Academy Leads, to understand the capability needs, provide tailored solutions and ensure stakeholder buy-in and sponsorship when applicable.
  • Build, develop and maintain strong relationships with internal and external partners and experts to enhance L&D offerings and relevant content mapping requirements.

Qualifications & Skills:

• Bachelor degree or equivalent experience e.g. CIPD
• Experience in programme management, preferably in a learning environment/function.
• Tech Experience: Strong background working in a tech environment, with experience in areas like software engineering, data science, machine learning, or product management is highly preferable.
• Program Management: Exceptional project management skills with a proven track record of delivering complex learning programs on time and within budget.
• L&D Knowledge: Excellent knowledge of learning & development practices combined with the ability to deliver pragmatic and impactful solutions in the moment of need.
• Instructional Design: Expertise in instructional design methodologies and adult learning theory, with a portfolio of successful learning solutions.
• Technology Proficiency: Experience with learning management systems (LMS), authoring tools (e.g., Articulate Storyline, Adobe Captivate), e-learning platforms, virtual training tools and other learning technologies.

Benefits & Perks – Global Impact, Personal Relevance:

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
• Industry leading product discounts – up to 1400 per year – for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Inclusion at Booking.com:

Inclusion has been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process:

• Let’s go places together: How we Hire
• This role does not come with relocation assistance.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

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