Job Description:

Senior Key Account Manager / Customer Development Manager (all genders)

for our Petcare Business at one of our biggest retail customers in Austria

Full-time (38.5 hours/week); Place of work Vienna (hybrid 50/50)

Being a Mars Associate is all about opportunity. The opportunity to do the kind of challenging, interesting work that shapes the world’s best-loved brands. To work with real purpose, supported by talented, friendly people from all sorts of different backgrounds. And to access the tools, training, and experience you need to have a positive impact on our business, on the planet, and, most importantly, on your own career.

Being a Mars Associate is more than a job. It’s the opportunity to start your tomorrow, today.

Job Overview

The purpose of the job is to achieve profitable sales growth for our Petcare business at one of our largest key accounts for Mars in Austria by being the key contact person for the customer externally (representing Mars) as well as internally (representing the customer).

This role is expected to maintain strong relationships and best execute customer plans that deliver objectives of revenue, growth, profit, product/assortment, everyday shelving, merchandising, pricing, promotions, and seasonal merchandising.

This is a perfect career step for a sales talent ambitious to become a future Sales Leader at Mars.

What are we looking for?

• University / higher education degree in economics, sales, marketing or similar.
• 5+ years of practical experience in retail sales, ideally some of it in key account or customer management managing big grocery customers.
• Knowledge of the Austrian market and retail landscape preferred.
• Fluent in German (written and spoken) obligatory, strong English skills.
• Track record in building quality relationships inside and outside an organization (stakeholder management), with strong interpersonal, influencing and negotiation skills.
• Fluent understanding of forecasting, Nielsen and trade management systems, analytical thinker.
• Pro-active mindset, a profound business understanding, strong team player qualities, and a hands-on approach.
• A valid driver’s license and clean driving record.

What will be your key responsibilities?

• Create and execute customer’s solutions of profitable sales growth for seasonal, placement and seasonal shelving, merchandising and pricing, that achieves customer objectives, category leadership and company objectives (e.g., Net Sales Value / Earnings growth vs target, NSV/t, Perfect Store targets with specific focus on Weighted Distribution (WD)) through maximizing all available levers and resources (budget, Trade Expenditures, etc.).
• Persuade customers to implement solutions through fact-based presentations that deliver results that are beneficial for both customer and company, i.e., negotiate Annual Agreements and deliver Net Pricing mandate through negotiations with customers.
• Complete new product launches with timely and effective execution to maximize customer impact.
• Execute all agreed to solutions with customers to include accurate, timely forecasting and Planning (annual growth plan, periodical customer NSV) and detailed follow through.
• Manage customer’s trade funds that comply with internal and external requirements and continually improve effectiveness of spending.
• Provide customer with category information and make recommendations for category growth, bring customer feedback and potential solutions.
• Strong collaboration with our Field Force Manager and Field Force Team.
• Business review (periodical review of customer performance and Field Business Review for direct customers).

What can you expect from Mars?

• Work with over 150,000 like-minded and talented Associates, all guided by our Five Principles.
• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.

If that is (or could be) you, apply now and Join the Team!

Mars Austria OG is subject to the „KV Handel“ (collective bargaining agreement for trade), and offers a salary package above tariff. Mars Austria’s voluntarily higher base salary for this position starts at 73,000 € (14 annual instalments).

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

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