Senior Key Account Manager BNL

SENIOR KEY ACCOUNT MANAGER BENELUX

Professional Products Division

About L’Oréal 

L’Oréal has been a world leader in the cosmetics business for more than 100 years and has grown into one of the largest FMCG companies in the world. With international brands such as L’Oréal Paris, Garnier, Kérastase, Lancôme, Giorgio Armani and Vichy, we offer relevant products for every consumer. 

At L’Oréal Professional Products, our mission is to support hairdressers and develop the hair industry sustainably and while benefiting all. Professional Products founded the L’Oréal group more than 110 years ago. Our mission is to always reinvent professional beauty and lead the digital transformation of our industry with a customer-centric approach.  

Thanks to our 6 global brands, and 3 local brands across the world, we provide professionals and consumers with always better, safer, and more sustainable professional haircare, experiences and services. 

Your role

Developing and maintaining strategic relationships with international accounts, to drive sales growth and ensure customer satisfaction. You’re mainly responsible for Senior Key Account Management and Turnover & P&L improvements of Senior Key Account portfolio.

Your responsibilities

• Develop, modernize and maintain strong, lasting relationships with key accounts to ensure customer satisfaction and loyalty, including the expansion of new business opportunities
• Formulate and implement account specific strategies that align with the zone, division and omnichannel business objectives to drive growth
• Drive sales activities and achieve (sell-in and sell-out) targets through effective planning and online + offline execution (joint business plans) with the division activation team
• Strong understanding of market research and (central Europe) market dynamics, customer needs, and competitive landscape
• Negotiate and align contracts, pricing, and terms to maximize profitability (customer P&L) while meeting customer requirements
• Effectively communicate with customers and customer teams from diverse cultural backgrounds, ensuring clarity and fostering strong professional relationships
• Work closely with internal departments such as marketing, activation, finance, supply chain and customer service to meet the needs of the key accounts
• Act as the primary point of contact for resolving any issues or challenges faced by key accounts, ensuring prompt and effective solutions
• Regularly review and analyze account performance, providing insights and recommendations to improve customer engagement and sell-out
• Prepare regular reports and forecasts on account performance, sales activities, and market trends to inform strategic decisions at senior management level

Your competencies

• Expertise in negotiation contracts and counterparts, as well as driving sales (sell-in & sell-out) to meet and exceed targets
• Strong interpersonal skills to modernize, develop, and maintain long-term relationships with customers, ensuring customer satisfaction and loyalty
• Ability to effectively communicate and engage in multi-cultural relationships, ensuring mutual understanding and respect
• Strong analytical skills to review customer performance and translation to improvements/ needs internally and externally
• Proficiency in the sales of Beauty Tech appliances, market dynamics, and competitive landscapes
• Capability to develop and execute tailored strategies for each key account that align with overall division goals and market trends

Our ideal candidate 

• Has at least 6 years of experience in commercial roles
• Speaks fluent English and French
• Is flexible to frequently travel to the Netherlands

What do we offer? 

When you start at L’Oréal, you get a great deal of responsibility from day one. To develop, we offer an introduction program and an individual training program. Training can be local or at the global headquarters in Paris. An enriching experience where you will meet international peers. 

And furthermore you will find with us: 

• An inspiring work environment with ambitious colleagues;
• A healthy career perspective with good development and career opportunities;
• A competitive salary which is adjusted on an annual basis in case of good performance;
• Good secondary employment conditions, such as a 13th month, profit sharing, discount on medical expenses and a favorable pension scheme;
• Discount on L’Oréal products.

Finally, a great added value of working at L’Oréal is that you will be working with so many different people and functions. This offers you the opportunity to broaden your knowledge about different stakeholders. 

Diversity 

L’Oréal would like their personnel to represent the diversity of the Benelux society. We welcome everyone regardless of origin, gender, age, sexual orientation, philosophical or political conviction, disability, etc. 

“A diversified workforce in every function and on all levels strengthens our creativity and our understanding of consumers and it enables us to develop and market products that are relevant“ 

(Jean-Paul Agon, former CEO of L’Oréal) 

How to apply 

Are you ready for this challenge and do you meet the conditions? 

Then apply quickly! 

Do you want to know what it’s like to work for L’Oréal Benelux? 

Check out our LinkedIn page: https://www.linkedin.com/company/loreal/life/ 

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