Senior IT Support Analyst

Post Title: Senior IT Support
Analyst 
Team: Information Technology
Ref No: 202421
Grade: H (HEO)
Salary: £30,573 + £5,000 depending on
experience.

A Recruitment and Retention Allowance (RRA) up to £5,000 per annum, pro rata, may be
agreed. This allowance is discretionary and will depend on candidate’s qualifications and
experience.

This post will have a base in either Peterborough or Aberdeen.

JNCC has adopted a hybrid working approach, allowing colleagues to benefit from time in
the office, with the flexibility also to work from home. JNCC operates a rota schedule for all
IT Operations staff that means this post holder will need to be in the office at least twice a
week. We can provide more details at the interview and offer stages.

Who are JNCC?

Established in 1991, we’re the UK’s statutory advisor on issues affecting the natural
environment across the UK and internationally. Our primary role is advising all four
Governments of the UK. We also work with private sector organisations to support decision
making on the sustainable use of marine waters and natural resources around the UK. JNCC is led
by the Joint Committee, which brings together members from the nature conservation bodies for
England, Scotland, Wales and Northern Ireland and independent members appointed by the
Secretary of State for the Environment, Food and Rural Affairs under an independent Chair.
Support is provided to the Committee by approx. 300 people who bring together scientific and
technical expertise, extensive knowledge of policy at global, European and national levels, and
skills in working with other organisations. Staff are based in two main offices in Peterborough
and Aberdeen.

Why JNCC?

We’re small enough (c.300 staff) that your voice is heard by everyone including the
CEO, but big enough that we have all the skills, resources and people you’ll need to get the
job done. All our staff are passionate about conservation and making a difference to the world
we live in. We have a very flexible, inclusive and welcoming organisational culture. Our
Executive Management provides employees with the freedom and tools you will need, and our
friendly team will assist you in your role.

JNCC is committed to maintaining employee health and wellbeing, whether it is
physically, emotionally, financially or socially, and offers a range of benefits to support
employees in this. Such benefits include the option to join the Civil Service Pension Scheme,
professional and personal development opportunities as well as an exciting job in a unique
environment.

Hours of work: Full-time

Normal minimum hours of attendance for the post are 36 hours per week over a 5-day period,
Monday to Friday.

Flexi time is available. This post may also be suitable for job share.

Annual Leave:

The annual leave allowance is 25 days per year, rising to 30 days per year after 5 years’
service. There are also 12 days public and privilege leave. Part-time staff will receive this
on a pro rata basis.

Post background

We are seeking a highly skilled and experienced second or third line support analyst to join
JNCC’s IT Operations and Cyber Security team. As a Senior Support Analyst within the IT
Operations and Cyber Security Team, you’ll be a key player in protecting our on-premises and
cloud-based systems and ensuring seamless IT services for JNCC staff. Working collaboratively
with experienced colleagues, you’ll provide second and third-line support on the JNCC helpdesk,
tackling complex technical issues and delivering solutions that keep our organization running
smoothly. In addition, you will get the opportunity to work alongside and collaborate with both
our Data Protection Manager and Information Management Specialist to further enhance our
internal systems to ensure legislative compatibility.

The role is hybrid; however, you will be expected to be in the Peterborough office for 2 days a
week.

Post Duties

• On-premises systems support:
  • Maintain and troubleshoot network infrastructure, including, switches, and firewalls.
  • Ensure secure access through VPN technology for remote users.
  • Utilise centralized software deployment tools to efficiently update applications across the
    organization.
  • Deploy automated builds of laptops for new users, ensuring configuration consistency.
  • Manage network servers and critical services like DNS, DHCP, and virtual desktops powered by
    Hyper-V.
  • Oversee backup systems based on Veeam and manage storage devices.
  • Regularly work along with the Cyber Security Officer to manage patching of critical systems in
    order to maintain a secured safe environment.
• Office 365 and MS Azure environment
  • Managing, configuring, and supporting JNCC’s Office 365 environment.
  • Administer the Endpoint manager mobile device management system.
  • Provide technical support for JNCC’s corporate Apple phones.
• MS Azure
  • Enhancing, managing, and configuring JNCC’s growing MS Azure environment
• Other Responsibilities:
  • Respond promptly and effectively to helpdesk tickets, resolving technical issues and
    providing user support.
  • Document solutions and maintain accurate knowledge base records.
  • Collaborate with colleagues to share knowledge, escalate complex issues, and contribute to
    team projects.
  • Stay up to date with evolving technologies and IT best practices.
  • Participate in continuous learning and training opportunities.
  • Undertake research projects to ensure that JNCC’s technical infrastructure meets the needs
    of JNCC’s strategy and user requirements.

Technical

To be a successful candidate you will be/have:

• Advanced Identity Management:
  • Azure Active Directory (AAD) configuration and management
  • Multi-Factor Authentication (MFA) implementation
  • Conditional access policies
  • User lifecycle management (provisioning, de-provisioning, etc.)
• Endpoint Management:
  • Microsoft Endpoint Manager (MEM) configuration and deployment
  • Intune for mobile device management (MDM) and mobile application management (MAM)
  • Configuration profiles for devices
  • Compliance policies and reporting
• Security & Compliance:
  • Windows Defender configuration and management
  • Threat detection and response
  • Security policies and best practices
• Microsoft Azure Fundamentals:
  • Understanding of core Azure services (IaaS, PaaS, SaaS)
  • Familiarity with Azure subscription management and resource groups
  • Knowledge of Azure security concepts (identity and access management)
  • Basic understanding of Azure virtual machines and deployment options

While not a requirement, if you have an understanding of creating and managing SharePoint sites
through Office 365, we would love to hear about it in your application.

Behaviours

• Managing a Quality Service
• Working Together
• Changing and Improving
• Delivering at Pace

In the event that we receive a large volume of applications we reserve the right to conduct the
sift based on the Lead Behaviour of Managing a Quality Service

Please see the CS Behaviours framework for more details at this grade.

Nationality requirements 

This job is broadly open to the following groups: 

• UK nationals
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the Republic of Ireland
• nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply
  for either status by the deadline of the European Union Settlement Scheme (EUSS)
• relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
• relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the
  Civil Service
• certain family members of the relevant EU, EEA, Swiss or Turkish nationals

JNCC do not provide sponsorship.

Closing date and interview date

The closing date for this post is 23:55 on Sunday, 14 April 2024

The anticipated interview date is week commencing Monday, 22 April 2024