Senior Implementation Specialist Preferred Qualifications Short description displayed on job tile Implementation Consultant – Hotel Systems (OPERA) Job description displayed in the job posting Intermediate implementation professional who analyzes customer needs, configures the solution, and installs it at the customer site. Ensure the solution meets specifications and functions per customer specific operational work flow for multiple concepts, users, and service models. Resolve any gaps in functionality. Train the staff on the use of the new solution, and take the site live on the system after everything has been configured and everyone is trained. Ensure a smooth transition to the new system. Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer. After “go-live”, provide technical support to the customer. 2-5 years of overall experience in relevant roles. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed. Responsibilities displayed in the job posting Oracle Hospitality delivers integrated technology solutions for hotel property management (Hotel PMS), casino and gaming, cruise, sales and events, and more. With guest expectations always evolving, hospitality operators need the right property management and point-of-sale systems to drive innovations to deliver exceptional guest experiences. Oracle’s cloud-based PMS software and hotel POS solutions accelerate the process with the simplest integration of best-of-breed solutions, regardless of their origin. With Oracle Hospitality, our customers can elevate their hotel and food and beverage operations, and create guest moments that matter. The EMEA Consulting team is looking for a passionate Implementation Consultant to deliver our portfolio of solutions into our hotel customers. The Implementation Consultant’s primary purpose is to provide the delivery of our Oracle Hospitality OPERA technology suite to our customers. The Implementation Consultant provides guidance on implementation, configuration, training and go live practices. Working in conjunction with Sales & Presales representatives, Hotel Consulting Implementation Manager, Project Management team, and other team leaders. You will operate under minimal supervision and achieve results through strong subject matter expertise, leadership, collaboration and teamwork. The ability to communicate effectively internally and with our customers organization is a must. The successful applicant will be responsible for the installation and configuration activities, manager and end-user training, customer live processes and post live assistance. These activities are performed either on premises or remotely. The Implementation Consultant is a key team member for a successful project delivery and works very closely with the Project Manager to keep all project stakeholders informed of progress and challenges with the delivery activities on a regular basis through to successful project completion. Part of this role is taking ownership of the completion and maintenance of all company paperwork in a timely, accurate and efficient manner in line with Oracle guidelines. We expect this person to attend any relevant training course which is set to improve knowledge and expertise on the Oracle Hospitality solutions. Essential Skills, Education and Work Experience + At least 3 years’ experience in the Hotel industry working in a front of house role is a minimum requirement. + A strong experience with IT solutions implementation in the Hotel or Hospitality Sector is desirable but not essential. + The position requires to be fluent in English. Every additional language is a plus as many of the teams involved are spread across the world. + The position is based in the United Kingdom, with possible travel within and outside of the EMEA region as required. Detailed Description and Job Requirements Senior-level implementation professional who performs high-profile, complex, or very large implementations. Analyze business needs and provide recommendations on how to program the product hierarchy to address the customer’s specifications. Write custom reports and exports, and make modifications to the solution to meet customer’s needs. Assist with end-user training and take the hotel live on the system after everything has been configured and everyone is trained. Mentor and develop lower level Implementation Consultants. May assist in a presales capacity to help drive sale. 5-7 years of experience relevant to this position including 2 years consulting experience preferred. Product or technical expertise relevant to area of focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Ability to travel as needed. As part of Oracle’s employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable). Job: Consulting Location: IT-IT,Italy-Rome Job Type: Regular Employee Hire Organization: Oracle
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