Senior HR Operations Manager in Bristol, United Kingdom

Senior HR Operations Manager

Job Req ID: 42988

Posting Date: 14 Jan 2025

Function: HR

Unit: HR

Location:

Assembly, Bristol, United Kingdom

Salary: Competitive

Location

Bristol – Hybrid working 3 days in the office, 2 wherever.

Why this job matters

This is an exciting opportunity for an experienced Senior HR Operations Manager to join us during a pivotal period of transformation within HR Services at BT Group.

Based in Bristol, you will lead a large team, both onshore (Bristol) and offshore (India), playing a critical role in shaping the future of HR operational support for all UK colleagues across BT Group. You will drive and enhance operational excellence as we expand and deliver a broader range of services, while ensuring that BT Group remains safeguarded against legal, financial, or reputational risks in the way we support our colleagues.

This role provides a unique opportunity to lead a high-impact function during a time of significant change.

What you’ll be doing

•Leads HR Operations teams to implement people strategies and standard operating procedures, supporting organisational strategic and operational objectives.

•Directs organisational pillars, ensuring alignment with processes, procedures, and accurate, timely reporting.

•Resolves complex business issues by applying external best practices across HR disciplines and fostering collaborative partnerships with stakeholders.

•Oversees the implementation of organisational policies and procedures, ensuring desired outcomes are achieved.

•Builds and maintains strong relationships with teams and stakeholders, acting as an inspiring leader and effective collaborator.

•Demonstrates expertise in managing and leading large teams, driving high performance and engagement.

•Successfully leads and implements substantial change programmes using strong change management and project management skills.

•Handles complex, high-pressure situations confidently, providing clear feedback and managing multiple senior stakeholders effectively.

•Drives continuous improvement initiatives to enhance colleague experiences, streamline processes, and optimise costs, with a focus on digital self-service.

•Uses data and analytics to measure service delivery, identify trends, and provide proactive solutions to business units.

•Mentors and coaches team members to develop skills, promote high performance, and position HR as a valued career path.

The skills you’ll need to succeed

•Extensive knowledge of HR services policies and processes, as well as legal and regulatory compliance requirements.

•In-depth expertise in SAP SuccessFactors (or similar HR systems), including HR core data management and position management (preferred).

•Exceptional stakeholder management skills, with a proven ability to build and maintain strong relationships.

•Strong focus on enhancing colleague experience, with excellent verbal and written communication skills suitable for all levels of management.

•Outstanding communication and interpersonal abilities, coupled with demonstrated experience in effectively managing and leading teams.

•Skilled business influencer, capable of collaborating cross-functionally with business, operational, and technical teams to achieve organisational goals.

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

•25 days annual leave (not including bank holidays), increasing with service

•Up to a 15% on-target bonus

•Company car or £5,500 cash alternative

•Private healthcare for yourself and family

•BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%

•Huge range of flexible benefits including cycle to work, healthcare, season ticket loan

•World-class training and development opportunities

•Option to join BT Shares Saving schemes.

•Discounted broadband, mobile and TV packages

•Access to 100’s of retail discounts including the BT shop

•Great support for working parents including pay whilst on maternity, adoptive, and paternity leave

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON’T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement on the Job Description, please apply anyway – you may just be the right candidate for this or other roles in our wider team.