Senior Director, Professional Services/ Customer Success
IFS DANMARK A/S
Company DescriptionIFS is a trillion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters-at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.Job DescriptionThe Senior Director, Professional Services/ Customer Success is responsible for driving service revenues, with a strong emphasis on lifetime and recurring revenue as defined in our Global Customer Services portfolio. Directly/indirectly managing customer facing teams of Program Managers, Customer & Partner Success Managers, Consultants, Solution Architects and any other Go To Market roles as needed.This will be achieved by developing a loyal and satisfied customer base, building sustainable and growing revenues, championing our ‘Partner First’ strategy, accelerating our strategic intent and ensuring we provide excellent employee experiences by:
Duties and AccountabilitiesThe primary objective of the Senior Director is to ensure that performance metrics are met while protecting the integrity of our Global Customer Services organization. This means establishing a professional practice that drives quality through predictable outcomes and results for Customers and IFS.
QualificationsTo be successful you will:
Additional Information
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer
København
Fri, 28 Jun 2024 22:13:49 GMT
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