Senior Customer Solution Engineer (m/f/x) in Linz, Austria


Company Description

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

Passionate about customer communication on a very technical level? Excited about troubleshooting for our AI-powered monitoring solution? Eager to join a global leader that enables digital transformation? If yes, join Dynatrace!

Customer Support Troubleshooting Software as a Service Digital Transformation Cloud Monitoring

Job Description

As a Customer Solution Engineer , you will be part of our Global Customer Support team. You will use your product, troubleshooting, and people skills to work directly with our customers, resolving technical issues and problems that occur while using the Dynatrace platform.

Your role

  • Recognize and solve problems as reported by customers related to our SaaS and Managed products.

  • Interact with diverse customer technology ecosystems.

  • Work directly with customer application specialists to troubleshoot and resolve platform or product issues.

  • Be exposed to an entire range of cutting-edge technologies.

  • Work closely with our development and product management teams.

  • Attend training for new product features and technologies.

  • Exchange knowledge with other colleagues and suggest product improvements.

  • Weekend and holiday work once every 2 months with same weekly working time and additional salary compensation.


  • Technical Degree (preferably in Computer Science) or relevant experience in IT.

  • Professional work experience in software development, software testing, or in customer services.

  • Ability to analyze code written in modern programming languages.

  • Experience with various operating systems (Linux, Windows) and computer networks.

  • Knowledge of cloud and host virtualization technologies.

  • Strong analytical thinking with a structured approach to problem solving.

  • Team player with proactive attitude.

  • Excellent English skills, both oral and written.

You will love this job if

  • Troubleshooting is your passion.

  • You are fascinated by technical challenges, and you think creatively.

  • You love to learn new technologies.

  • You appreciate team spirit and enjoy an international environment.

Additional Information

*What’s in it for you? *

  • A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.

  • Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.

  • Work model flexibility with either in-office or a hybrid working model that is combining it with home work.

  • A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.

  • An environment that fosters innovation, enables creative collaboration, and allows you to grow.

  • A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.

  • A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.

  • A relocation team that is eager to help you start your journey to a new country, always there to support and by your side.

  • Attractive compensation packages and stock purchase options with numerous benefits and advantages.

Due to legal reasons we are obliged to disclose the minimum salary for this position, which is € 43,000 gross per year based on full-time employment. We offer a higher salary in line with qualifications and experience.

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