Senior Customer Experience Specialist

Job title:

Senior Customer Experience Specialist

Company:

Honeywell

Job description

Join a team recognized for leadership, innovation and diversityAs a Sr Customer Experience Specialist at Honeywell Building Automation, in Katowice, Poland, you will be responsible for Order to Cash process, ensure performance standards are met and maintained to achieve the business objectives and reach a high customer satisfaction index. Supporting customers from various countries across Europe will give you a chance to use your language capabilities on day-to-day basis. This is a hybrid role, working 3 days from the office + 2 days from home model.With over 125 years of proven building solutions, Honeywell is building ecosystems that put the occupant at the center and fostering environments of efficiency, productivity, and collaboration. Honeywell customers have saved $6B in Energy & Operational Savings since 1979 and we have completed approximately 6,000 guaranteed efficiency projects for our customers.Transform the way buildings operate to be safer, more productive and more energy conscious.Key requirements

• Pre-Order Entry: Gather and provide timely customer information, maintain data, and handle special requests.
• Order Entry: Efficiently process customer orders, resolve issues, and schedule as needed.
• Backlog Management: Liaison between departments, facilitate issue resolution, and manage orders effectively.
• Claims Management: Handle disputes and financial claims, ensuring swift resolution.
• Continuous Improvement & HOS: Apply process improvements and support automation projects.

Key skills and qualifications

• Bachelor’s Degree (or equivalent experience)
• Business fluent in written and spoken English (additionally knowledge of European language is an advantage)
• Customer Support and/or equivalent in supply chain / order management / OtC related experience
• Knowledge/experience with SAP or Sales Force would be a great plus
• MS office skills (Excel, Word, Outlook, PowerPoint)

Our offer

• Comprehensive induction, ongoing training and development to set you up for success
• Company subsidized medical care, life insurance, multi-sports card, bravo recognition program
• In-house and external learning platforms (Udemy) with unlimited access to give you opportunities to develop
• Cross-functional exposure & opportunity to become a Subject Matter Expert (SME) to ensure you gain multilevel competences
• Company paid pension contribution (PPK) to help you plan for the future

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!#FutureShaper #LI-HybridAdditional Information

• Category: Customer Experience
• Location: Zelazna 4, Katowice, SLASKI POL
• Nonexempt

Customer Experience (GLOBAL)

Expected salary

Location

Katowice, śląskie

Job date

Thu, 11 Jul 2024 22:42:30 GMT

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