Senior Customer Engagement Delivery Manager

Job title:

Senior Customer Engagement Delivery Manager

Company:

MSX International

Job description

Are you an experienced professional with a background in managing contact centers and clients? Do you excel at leading teams, optimizing processes, and ensuring project success? If so, MSX International is looking for you!At MSX we exist to empower movers and makers to thrive in an ever-changing world, by harnessing our expertise and creativity to deliver an exceptional service powered by technology and innovative solutions.The RoleAs a Senior Customer Engagement Delivery Manager for Iberia and UK, you will be responsible for:1. Client Management: Regularly meeting with clients to ensure project quality, address improvement areas, and maintain strong communication and relation.2. Team Leadership for up to 300 people: Supporting and engaging employees through growth, training, and collaboration with HR and with Coordinators and Team leaders for recruitment and team updates.3. P&L, Profit and Budgeting: Managing budgets, ensuring profitability, and allocating resources effectively to meet company targets.You’ll also help align global strategies with local teams, ensuring everyone is working toward the same goals.About You

• 5+ years of experience managing contact centers or customer satisfaction projects (automotive experience is a plus).
• Strong background in team management (teams at least up to 50 people).
• Expertise in process improvement and lean methods.
• Excellent communication skills in Spanish (C1/native) and English (C1/business level).
• Solid experience in budgeting, forecasting, and achieving financial targets.
• You have relevant experience as a PM in automotive industry, a certification in Project Management (COPC or similar) is a plus.

Working pattern and location

• 40 hours per week
• Company car
• MSX laptop and cell phone
• Permanent contract
• Hybrid work: Flexible working environment, including work from home days
• 25% to 50% possible mobility for business trips
• 26 days paid holidays

About MSX:At MSX, you’ll lead meaningful projects, grow professionally, and work with prestigious automotive brands. We value collaboration, innovation, and continuous improvement.With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Diagnostics & Repair Enhancement
• Warranty and Repair Efficiency
• Technical Information
• Learning Solutions
• Sales Performance

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.The MSXI PurposeTo empower Movers and Makers to thrive in our ever-changing worldThe MSXI MissionTo harness our expertise in mobility, the creativity of our global teams,and the power of technology, to craft tailored and innovative solutionsThe MSXI VisionTo enhance every journey in the world of mobilityPlease be advised that applications sent via email will not be considered. To ensure that your application will be reviewed by our team, send your CV by clicking the ‘Apply’ button above.MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

Expected salary

Location

Madrid

Job date

Mon, 16 Dec 2024 07:39:18 GMT

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