Senior Customer Care Manager

Job title:

Senior Customer Care Manager

Company:

Medtronic

Job description

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.A Day in the Life Overall responsibility for order management and customer-service team for one or more country in our region, primary for POLAND. Senior Customer Care Manager will be responsible for team and operations within the country to assure required order management all Medtronic products at a high-quality level, with high delivery reliability with continuous productivity improvement.Responsible for designing and implementing improved processes and operational policies. The person will initiate and drive changes to processes or services to fulfil customer needs. Partner with local country/business management to identify business needs, develop business models and provide efficient and effective solutions to support business growth. Senior Customer Care Manager will be point of escalation in case of service issue and collaborate across all functions to ensure robust and reliable service to our customers.Responsibilities may include the following and other duties may be assigned:

• Responsible for first time order entry
• Responsible for managing and implementation of digital tool like e-order, CRM with KPI’s
• Responsible for order delivery performance
• Responsible for quality performance through implementation of processes, policies, work instructions and supporting IT systems
• Responsible for cost control through efficient management of Medtronic employees, inventory levels and 3rd party service provider

Required Knowledge and Experience:

• Clear written & verbal communication skills Polish and English
• Black belt in Lean or Six Sigma
• Knowledge of SAP
• Knowledge of order management processes.
• Proven change management skills
• Excellent leader
• Strong analytical and data-driven decision-maker
• Customer and result focused
• Coach & team-player
• Skills in working in a multi-cultural environment
• Passionately driving continuous process improvements
• Experiences with Recruitment process

Physical Job RequirementsThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.Benefits & CompensationMedtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.About MedtronicWe lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.Learn more about our business, mission, and our commitment to diversity

Expected salary

Location

Warszawa, mazowieckie

Job date

Wed, 18 Dec 2024 03:28:15 GMT

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