Senior Community Manager in Brussels, Belgium

Description

ICF Next creates and implements communication campaigns and services for European institutions. We ensure that the messages of the key EU policies reach the citizens and stakeholders. If you’re an experienced community manager who wants their work to make a difference, this is an offer for you.

Qualifications:

• A bachelor’s degree (minimum 3 years) in marketing, communications, business administration, language teaching, or a related field.

• Alternatively, a background in pedagogy related to language learning.

Experience:

• At least 5 years of experience in:

• Team Management : Leading and managing a large team, with responsibilities including performance evaluations, and team development.

• Community Moderation : Moderating large online international communities Demonstrated ability to foster engagement, manage conflicts, and maintain a positive community atmosphere.

• Content Production : Creating and managing original content in various languages, ensuring it meets the diverse needs of a global audience. Proficiency in crafting compelling and engaging content across multiple platforms.

• Social Platform Management : Overseeing social media platforms, tailoring content to different user bases, and utilizing analytics to optimize engagement and reach.

• Quality Assurance : Implementing and maintaining quality assurance processes to ensure high standards across all community interactions and content. Experience in monitoring and evaluating the effectiveness of community strategies and initiatives.

Additional Requirements:

• Must be EU-based.

• Fluent in English (additional languages are a plus).

• This role is for Freelancers only

Responsibilities:

• Develop and implement community management strategies to increase engagement and foster a positive community atmosphere.

• Lead a team of community managers and moderators, providing guidance, support, and training.

• Create and curate content that resonates with the community, ensuring it aligns with brand values and goals.

• Monitor community activity, respond to user inquiries, and address any issues or conflicts promptly.

• Analyze community metrics and feedback to continuously improve community strategies and initiatives.

• Collaborate with cross-functional teams to align community efforts with overall business objectives.

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Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

Brussels, Belgium (BE75)