Senior Clinical-Technical & Research Specialist (EE)

Cochlear is the global market leader in implant hearing solutions. Cochlear’s mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer from severe hearing loss. It’s an incredible piece of engineering and the only product in the world that restores a sense through technology. Imagine using your experience to help people around the world to hear again. We can offer a unique opportunity to join Cochlear, an iconic Australian company, leading the world in implantable hearing solutions. Our mission is to help more people to hear.

We are seeking a Senior Clinical-Technical Specialist & Research specialist based in Vienna. In this role you will get the opportunity to make real difference in people lives. You will have a lot of interactions with both internal and external stakeholders and you will have good opportunities to bring a lot of value to the role with your passion to be in the center where we can make difference in peoples lives.

The geographical scope of the role includes the countries Belarus, Ukraine, Armenia, Kazakhstan, Uzbekistan, Kyrgyzstan, Tajikistan and Turkmenistan. The role is mainly responsible to train clinical professionals and distributor staff on the application of Cochlear’s products and services. This includes the entire patient journey – from identification of suitable candidates for Cochlear’s hearing implants, up to implant surgery and sound processor fitting and subsequent rehabilitation. The role includes the responsibility to provide clinical and technical support for the entire range of Cochlear products, including hard- and software components, to all clinics, distributors and other B2B partners within the geographic scope of responsibility. Additional part of the role is the coordination and support of collaborative research projects and clinical trials with clinics in the region.

Responsibilities: 

• Assessing training needs/requirements in the markets and partnering with the sales, Clinical Technical and Marketing team to ensure effective delivery to all relevant stakeholders
• Provide on-site training about Cochlear’s products and service offering to clinic professionals and distributor staff. This includes on-site intraoperative introduction of new products, training on telemetry, EABR and ESR, NRT and CI/Osia/Baha fitting and surgical procedure.
• Inform and support clinics and third parties in all aspects of HIS treatment path (e.g. patient selection, candidate referring, reimbursement, (re-) habilitation etc) in cooperation with regional sales manager
• Install new software in a clinic as required or requested from the professional.
• Prepare and deliver presentations for trainings and general presentations at public events (e.g. congresses, workshops, seminars).
• Provide superior clinical and technical support to distributors and clinical professionals: switch-ons/fittings, complex cases, intraoperative measurements (EABR/ESR, NRT), rehabilitation, and any other queries from professionals.
• Build close co-operation and maintain regular personal contact with key distributors and customer personnel (e.g. Clinical/Technical Distributor staff, ENT Surgeons, Audiologists, Speech Therapists, Psychologists and other Health Care Professionals)
• Responsibility for implementing and managing clinical studies and field trials within the region of scope

Essential Skills: 

• Education: Degree in Audiology, Biomed Eng, ENT.
• Minimum 10 years work experience.
• Minimum 3 years Cochlear Implant experience.
• Good audiological and clinical studies expertise.
• IT Skills: MS Office (advanced).
• Knowledge in project planning and project management.
• Technical education or affinity for technique if other skills are prioritized.
• Affinity for public health service.
• Excellent interpersonal and relationship building skills.
• High personal standards, professionalism and strong ethical principles.
• Good interpersonal and relationship building skills.
• Team oriented.
• Ability to clearly communicate complex issues (technical and clinical) in front of experts as well as for patients / candidates.
• Ability to prevail in a dynamic, fast paced work environment.
• Good verbal and written communication skills in English.
• Excellent verbal and written communication skills in Russian.

Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry’s best clinical, research and support networks. That’s why more people choose Cochlear than any other hearing implant company. Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life’s opportunities.

If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.

#CochlearCareers

How we recognise your contribution

We want Cochlear to be a place where our people truly enjoy coming to work. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.

For more information about Life at Cochlear, visit www.cochlearcareers.com

At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. We offer flexible working arrangements, and we understand flexibility is not the same for everyone. We’re open to a conversation about what flexibility means for you.

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