Senior Client Strategy Partner – Online Brand Protection

Job title:

Senior Client Strategy Partner – Online Brand Protection

Company:

Corsearch

Job description

We Are Corsearch. We are a Global leader in Brand Protection and Trademark solutions, driving innovation to protect organisations in an ever-evolving marketplace. Our mission is to empower businesses worldwide with the tools and solutions they need to protect their brands effectively and efficiently.We are a mission-led company, driven by a passion for making the world better and safer for our brand customers and their consumers. It’s what we do. And people come to Corsearch to be challenged, developed, supported, and valued 👍✅The RoleAs a Senior Brand Protection Partner, you will own the strategy and customers for your assigned industry segment.This includes building out strategic playbooks for the industries in your remit. You will be responsible for managing a team of Brand Protection Partners and ensuring the mentoring / development of all members of your team.You will be the senior point of escalation for your customers and will monitor their health on a regular basis.Together with various brand owners, you will be working towards a safe online environment in which the goal is to get rid of all IP infringements that take place around the world. By doing so, you will also make sure that creativity is rewarded, and consumers are protected from illegal and dangerous products.Counterfeits are commonly sold by organized criminal networks that are often linked to terrorism and human trafficking, which means that you can have a positive global impact while working with colleagues who come from all over the world.Learn more about our business and Client Management✅Responsibilities and Duties

• Be the primary owner of the customer industry segments (including industry working groups for those industry segments).
• Be accountable for all customers in remit.
• Manage a team of Brand Protection Partners
• In partnership with their directors, be responsible for building out strategic playbooks for the industries under your remit.
• Assist Brand Protection Partners on their team with creation, implementation, and continuous improvement of strategy for each owned customer.
• Hold Brand Protection Partners and Client Manager/ Coordinators accountable for keeping Client Success up to date and that they are delivery effective and meaning full outcomes to their customers.
• Agree on KPI’s or other success measures with the customer.
• Bring industry customers with common issues together to share best practice and common enforcement issues/ targets for action.
• Collaborate with other departments, such as global delivery, enforcement, legal, sales, product, and tech, to ensure a cohesive and consistent approach to brand protection.
• Stay informed about industry trends, changes in laws and regulations, and other developments that may impact brand protection and make recommendations for changes as needed.
• Have a regular and open communication with team members. This includes holding regular team meetings and providing updates and progress reports.
• Maintain a high-level working knowledge over Salesforce, Timely, Freshdesk, Asana, Client Success, Corsearch Academy, Corsearch Clubhouse, our OBP Platforms (Zero, Talisman, a Platform X, and Browser Plug-ins (BP Browser, IHAS, and Cyborg) as well as any other tools as they are created and introduced.
• Participate in internal thought leadership initiatives and to attend/ speak at industry events when presented the opportunity.

✅Essential

• Previous experience in brand protection or related role preferred (Operations Manager, Client Manager/ Coordinator, or equivalent position)
• Capable of managing 4+ Brand Protection Partners
• Strong leadership skills to effectively manage and motivate their team. This includes the ability to communicate clearly, delegate tasks, provide feedback, and set goals and expectations.
• Strong customer service skills. You must be able to monitor health of customer relationships and ensure our services meet the clients’ expectations.
• Must be able to identify problems, analyze data, and develop solutions to address them. You must also be able to make difficult decisions, prioritize tasks, and manage resources effectively.
• Strong knowledge of the brand protection industry, including online infringement and counterfeiting
• Strong interpersonal skills. Must be able to work well with others and build positive relationships with your team members, colleagues, and other stakeholders.
• Effective communication is key to successful management. Must be able to communicate clearly and effectively with your team, superiors, and other stakeholders.
• Ability to build and maintain strong relationships with clients and internal teams
• Ability to take a strategic and analytical approach, while being capable to understand trends.
• Excellent organizational and time management skills, with the ability to prioritize multiple tasks and projects ensuring that deadlines are met, and goals are achieved.
• Motivated and results-driven individual who takes a high degree of responsibility in their work.
• Bring a positive and optimistic attitude to your day-to-day work with clients and colleagues.
• Humble, easy to work with, and have a strong belief in team success.
• Strong risk assessment and risk mitigation skills

Corsearch is an equal opportunity and inclusive employer and does not tolerate discrimination of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported. We welcome applications from all individuals regardless of race, nationality, religion, gender, gender identity or expression, sexual orientation, age, disability, or any other protected characteristic. Together, we are working proactively to build a workplace where everyone can belong and be at their best selves. Together, we make an Impact.Our integrated solutions convert ideas into brand and financial value through IP research and protection tools that simplify the commercial and regulatory landscapes and optimize brand presence. Whether it’s online or offline, we help thousands of global customers in every industry to secure, monitor, and enforce their brands.Corsearch is proud to support our customers in delivering value to their communities. Whether they’re creating life-saving medicines or protecting revolutionary new technologies, Corsearch gives customers the power to improve the future.Behind the world’s best-known brands, there’s Corsearch.

Expected salary

Location

Amsterdam, Noord-Holland

Job date

Fri, 12 Jul 2024 00:27:58 GMT

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