Senior Client Research Manager
Willis Towers Watson
This role reports into the Head of Client Satisfaction within WTW Sales Operations. You will be responsible for driving the implementation of a number of key global research programmes, notably Net Promoter Score, Independent Client First, and Account Health Check, in addition to ad hoc insight activity as required. The focus of the role will be on building business engagement and understanding, managing and delivering research projects, and creating and communicating insightful outputs which drive action. As a key member of the Client Satisfaction Centre of Excellence, you will be responsible for liaising with senior business stakeholders and Sales Operations colleagues across all WTW segments and geographies, driving the implementation of global standard processes.The Role:
The Requirements:
Nice to Have:
Equal Opportunity EmployerAt WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organization. We embrace all types of diversity.At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.
London
Thu, 29 Aug 2024 23:44:47 GMT
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