Senior Client Delivery Specialist

Job title:

Senior Client Delivery Specialist

Company:

Schneider Electric

Job description

Job Description:Schneider Electric’s purpose is to empower all to make the most of our energy and resources, bridging progress and sustainability – we call this Life Is On. Our mission is to be the digital partner for sustainability and energy efficiency:Great people make Schneider Electric a great company – and we are now looking to expand our Budapest based team with a Senior Client Delivery Specialist.As a senior member of the Client Solutions Team, you will lead in ensuring the successful delivery of a wide range of complex contracted services to our clients, with a focus on supply, sustainability, and efficiency services. You will be the primary contact for client queries, collaborating with functional teams to resolve any issues promptly.What your tasks will be:

• Spearhead the onboarding of new clients and working closely with both internal and external stakeholders to ensure accurate and timely service delivery
• Provide advanced client training on Schneider Electric’s cloud-based energy and sustainability platform
• Take charge of planning and managing energy procurement programs, addressing inquiries, and managing procurement activities (including end-to-end management of energy tenders with the clients and internal sourcing team)
• Mentoring and training junior team members, providing guidance and support to new joiners
• Delivering comprehensive budget and forecast reports based on service level agreements, working closely with clients to validate data and ensure accuracy – also provide help to junior members how to do reviews of the budgets and forecasts
• Building and nurturing strong client relationships at various levels
• Identify and communicate potential improvements in our systems and procedures

What we need from you:

• Bachelor’s/Master’s degree or equivalent experience in customer service/client management area
• Fluency in English is a must, any additional European language (especially French, Dutch) is a huge advantage
• Proficiency in Microsoft Office Suite (especially Excel)
• Customer Focus:

• Providing exceptional customer service is a key responsibility. You should have a customer-centric approach, ensuring clients’ needs are understood and addressed;
• Prioritization and Organization:

• You should be able to effectively prioritize tasks and organize your work. Given the abundance of information, you must be able to sort through it efficiently and make appropriate and timely decisions;
• Analytical and Data-Driven Mindset:

• You should possess the ability to thoroughly analyze and understand provided data. This includes identifying any gaps in data collection initiatives;
• Proactive and Initiative-Driven:

• You should have a proactive mindset and be able to take initiative without being explicitly instructed. You should be self-motivated and demonstrate a “winner mentality” by recognizing tasks that need to be done and taking action accordingly;
• Responsibility:

• Collaboration with internal teams is essential. You will work closely with them and oversee and monitor their work before it is delivered to the customer. Taking responsibility for ensuring the quality of deliverables is important;
• Adaptability:

• The ability to adapt to changing technologies and client requirements is important. A Client Delivery Specialist should be flexible, quick to learn, and comfortable working in a fast-paced environment.

What we can offer you:

• Life and Health insurance packages
• Cafeteria allowance
• Home Office allowances
• Yearly bonus
• Global Family Leave
• Flexible and hybrid working model
• WESOP (World Employee Share Ownership Plan) to become a shareholder in the company
• Engagement groups within the company – get a sneak peek to our company life at https://download.schneider-electric.com/files?p_Doc_Ref=Engagement_groups_HU
• Working at the most sustainable company in the world (TIME 2024)
• International, diverse environment and a company culture that encourages raising questions and ideas – to make an impact
• Real future career building opportunities locally & globally
• Working directly with international customers
• Being on the front line with customers that results in great satisfaction when the client confirms to be happy, resulting a renewal or even better: an extra service!

See what our people have to say about working for Schneider Electric: https://youtu.be/6D2Av1uUrzYIf you’re ready to take on this exciting challenge and contribute to our success, we’d love to hear from you! Apply today!Please submit an English CV.Looking to make an IMPACT with your career?When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.Become an IMPACT Maker with Schneider Electric – apply today!€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporationsYou must submit an online application to be considered for any position with us. This position will be posted until filled.Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.You can find out more about our commitment to Diversity, Equity and Inclusion and our DEI PolicyAt Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust CharterSchneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Expected salary

Location

Budapest – Belgique

Job date

Wed, 25 Dec 2024 01:24:09 GMT

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