Senior Business Analyst for Customer Communication & Channels Squad

Job title:

Senior Business Analyst for Customer Communication & Channels Squad

Company:

Danske Bank

Job description

Job Description:Our mission in the FCLM Tribe (Financial Crime Lifecycle Management Tribe) is to protect our customers, society and banks from financial crime by developing highly automated AML due diligence processes to ensure regulatory compliance.Customer Communications & Channels Squad own the entire customer journey within our Tribe and are responsible for creating customer centric solutions for Danske Bank customers across all channels. We own interfaces, channels and notifications flow including customer questionaries and landing pages, and customer notifications send through e-mail, text, eBank, mobile bank and letters. Our Squad comprises a Product Owner, Test Specialist, Business Analysts, Front- and Backend Developers, UX Designer and Solution Architect located in Denmark, Lithuania and India. We would describe our Squad as centered around collaboration, trust and team spirit. You will run independently with own responsibilities but also have close sparring and collaboration with your fellow Business Analyst and the rest of the Squad.To further enable and leverage your skills mastery, you will also be part of a Chapter consisting of Business Analysts from other Squads within our Tribe. The Chapter Lead will be your HR manager, supporting and mentoring you to ensure your personal and professional growth. At the same time, you are also responsible for continuously learning and supporting the building up of your chapter’s functional expertise.Responsibilities:

• Analyze and challenge business requirements to break down into tangible user stories
• Ensure that you understand the context and translate business requirements into technologically feasible solution ideas
• Discuss and evaluate requirements together with developers and other stakeholders
• Manage internal stakeholder expectations and evaluate risk
• Take part in testing activities, such as writing test cases and executing test scenarios to ensure high solution quality.
• Support the business in implementation to ensure the optimal realization of the solution
• Actively participate in agile events such as daily scrum meetings, chapter knowledge sessions, and retrospective sessions.

Requirements:

• You are fluent in Danish, Swedish or Nowegian language
• You thrive from working in an agile setup and will take ownership and responsibility for our outcomes and deliverables.
• You are proactive and feel comfortable not waiting for your Product Owner to assign tasks to you.
• You have business analyst experience, and your domain knowledge is preferably within the AML/regulatory area. This is not a requirement, though
• You have a solid analytical mindset; you are detail oriented and are used to interacting directly with stakeholders.
• You feel at home in a fast-paced environment and don’t mind the complexity.
• You have a ‘yes we can’ attitude and creative problem-solving skills

Some Benefits include:

• Additional days of vacation󠇡
• Work in our brand new HQ in Central Copenhagen – close to the Central Station/Tivoli.
• Opportunity to work from home two days per week

Interested?Send us your application and CV. Hiring will be ongoing. If you have questions about the role, please contact Mette Bisgård on + 45 30584761 or

Expected salary

Location

København

Job date

Sat, 03 Aug 2024 06:41:34 GMT

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