Senior Analyst

Job title:

Senior Analyst

Company:

HCLTech

Job description

DesignationSenior AnalystNo. of Positions1Experience0-2.5 YearsSkill (Primary)DWP-FSS-Desk Side ServicesQualificationB-TechExpected Date of Closure03-Mar-2025Employee GroupBusiness Line FTJobAnalystJob Description (Posting).About HCL
HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. HCL also takes pride in its many diversity, social responsibility, sustainability, and education initiatives. Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over 150,000+ ‘Ideapreneurs’ across 49 countries, HCL delivers holistic services across industry verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000. We are expanding and looking to hire professionals to join us in this journey.Junior / Standard IT Supporter
We are looking for Junior and Standard IT supporters who will be delivering onsite IT support & services to all users of our client in Denmark. The client’s location is different sites in Greater Copenhagen area, and as local supporter there will be travelling between sites, as supporters rotate between sites based on scheduled plan.
We are currently in the phase of building up the team, and you can be part of the interesting journey of ensuring high quality support for all users of our client.
The Junior / Standard IT supporter is a team player with good communication skills and with a focus on end user experience, willing to learn and share knowledge.
The support is delivered both as walk-in support and on-site support upon demand, and supporters work with all assigned tasks respectively. The support is highly based on collaboration and participating in coordination and stand-ups is an obligatory part of ensuring high quality towards end-users. We work in a global environment, where tickets are handling in a global setup and there is close collaboration with ServiceDesk and other on-site support-teams across the globe.
Principal Responsibilities

• Perform the On-Site IT services and support (walk-in and on-site support)
• Support the local IT infrastructure
• Collaborate and engage with different business teams on IT related matters
• Provide user training and on-boarding
• Support meeting rooms and AV equipment
• Support end-user equipment as per client’s standards
• Assist and collaborate in IT project implementation as assigned by Lead or IT Operations manager
• Perform visits to remote/ dispatched sites when applicable

Experience / Education
Junior : Minimum a degree in IT/Computer Science finalized and 2-3 years of IT support related experience.
Standard : Minimum a Degree in IT/Computer Science or within relevant field and minimum of 3-6 years of IT support related experience is required.

• Fluent in oral and written Danish and English.
• Appropriate service management program (ITIL foundation certification preferred, but not a requirement, as this can be provided)
• Experience with ITSM tools like ServiceNow and ticket handling
• Experience with KCS is an asset
• Good technical knowledge in Microsoft, Window 10, 0365 environment, hardware; infrastructure and IOS devices
• If possible, experience with AV (audio/visio) equipment support (e.g. meeting rooms, videoconferencing, MS teams)
• Experience working in an international environment is an asset
• Previous experience working in a 24/7 organization & willingness to travel on regular basis
• Knowledge of agile working method and maybe experience with KANBAN board method

We Offer:

• Competitive salary and performance bonuses
• Opportunity for career progression
• International and vibrant team environment, that appreciates team work and embraces knowledge sharing
• Professional on-boarding and on-going trainings
• Health insurance

Reporting Manager DesignationRegional Director – Operations

Expected salary

Location

København

Job date

Thu, 16 Jan 2025 02:05:35 GMT

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