Senior Administrator (Advice and Guidance) – Academic Services – 104839 – Grade 5

Job title:

Senior Administrator (Advice and Guidance) – Academic Services – 104839 – Grade 5

Company:

University of Birmingham

Job description

Job Description:Position DetailsAcademic ServicesLocation: University of Birmingham, Edgbaston, Birmingham UKFull time starting salary is normally in the range £28,397 to £30,210, with potential progression once in post to £33,938Grade: 5Full Time, PermanentClosing date: 26th November 2024Our offer to youPeople are at the heart of what we are and do.The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.Find out more about theBackgroundAchieving the global ambitions of our university depends on our people – and we are proud of our highly talented and engaged colleagues. Our culture is ambitious and high performing, ensuring we deliver outstanding, impactful student experiences. Essential to this is how we support our students’ employability needs, reinforcing the transformational nature of the UoB experience, engaging our students to realise the unlimited potential and value of their degree in linear or non-linear careers.Employability is an enduring principle that ensures our students have the resources and competencies to maximise all their future career opportunities and choices. This new role will support the university’s innovative employability strategy, enabling the B-Enterprising team to deliver entrepreneurial experiences that allow our students to explore their futures beyond university lifeWe know some students start university with a clear outline of what they want to do when they graduate. Others use this time to come up with ideas about what they want to do, others explore shaping their own future by using the time to start their own business. The role is based in our Careers Network department where our philosophy is focus on enhancing our student’s graduate employability through a wide-ranging service provision.Careers NetworkThis role is located within the Careers Network team, which exists to help students and graduates realise the potential of their University of Birmingham experience and degree, helping them to positively shape the world around them. The team comprises circa 60 staff, across several specialist areas, supporting employability, enterprise, and entrepreneurship within and beyond the curriculum, while engaging with employers, alumni, and external partners to support this endeavour.Role SummaryAt the University of Birmingham, students are at the heart of all we do. You will join the Careers Network (CN) Guidance team which is passionate about providing excellent advice and guidance services to students and graduates. The role holder will manage smaller projects in their entirety or manage elements of larger projects being delivered as part of the University’s employability strategy.Duties may vary between sub-teams, but you will have the opportunity to contribute or take a lead in all aspects of administration, employability programmes, and student engagement projects that underpin the delivery of our advice and guidance services.You will work closely with a diverse group of people including Postgraduate, Graduate, and College Careers teams, a CN Programme leads, and partners across the University to deliver the annual cycle of student and graduate employability related activity.Main Duties

• Compile, manipulate, analyse and interpret large and complex data sets, drawing up reports and/or identifying required actions as appropriate.
• Support the development of systems and procedures to assist in the day to day running of advice and guidance services and employability programmes.
• Responsible for the regular review and update of key documentation.
• Act as primary contact for students, staff and partners on queries regarding Careers Network’s Guidance team, and CN services, providing expert guidance and understanding, resolving queries, and identifying when to delegate or escalate queries.
• Deal with higher profile contacts on own initiative, for example queries from Careers Network’s Senior Leadership Team, Academic Services, Schools and Colleges.
• Work with and support the Guidance team to plan, organise, maintain and support delivery of activities, enabling the successful delivery of programmes.
• Make a substantial contribution to the management, development and implementation of operational processes.
• Compile data, prepare and deliver management of institutional reports.
• Support the development of systems and procedures to assist in the day to day running of the department’s administration. Responsible for the regular review and update of key documentation. Manage all data in accordance with University policy and Data Protection Regulations. Support periodic quality assurance related audits.
• Provide a professional secretarial service to relevant committees and meetings, organise team meetings, and internal professional development activity for the Guidance team.
• Support equality and values diversity, moderating own behaviour to avoid unfair discriminatory impact or bias on others.

Other Duties

• The post holder will undertake any other duties that may be assigned by the relevant management team in support of more complex activities.
• You will assist in supervision, co-ordinating and prioritising the work of others when directed, and act as a role model and coach members of the team.

Required Knowledge, Skills, Qualifications, ExperienceYou will need to evidence:

• Substantial professional experience in a variety of similar roles; and
• GCSEs to a minimum of grade C/4 in English and Mathematics (or equivalent qualifications); and
• A levels or an equivalent level 3 qualification, such as a Level 3 NVQ, or level 3 national diploma.

You will be:

• Comfortable in a role where you take significant responsibility and where you are expected to proactively propose new ways of working.
• Comfortable working on your own initiative to complete tasks and projects without close supervision.
• Able to become authoritative quickly on complex systems and be able to advise colleagues on these.
• Able to set the standard for other colleagues, acting as a role model and coaching staff as appropriate.
• You will be able to communicate and delegate effectively as required.
• Well organised with the ability to prioritise work (your own and the work of others) proactively, independently and as part of a team.

In addition to the above, you should be able to demonstrate and/or evidence the following:

• The ability to work to tight deadlines in a collaborative team environment.
• The ability to supervise and support the work of other team members.
• A good understanding of delivering excellent customer service and the ability to influence others to deliver it too.
• The ability to interact with individuals at all levels of internal and external organisations.
• Experience of using and maintaining complex work systems e.g. student databases/record systems or equivalent.
• Exemplary attention to detail and the ability to work confidentially, use judgement and make appropriate decisions within the constraints of the role
• The ability to cope with change in a fast moving, dynamic environment where change is often required immediately.
• An understanding of the importance of equality and diversity in the workplace and the ability to identify and respond to equality and diversity issues in line with relevant policies and procedures.

DimensionsYou may directly manage others in this role but, even if you do not, you will still be expected to act as a role model and coach members of the team. You will not normally manage a budget in this role.Planning and OrganisingYou will be required to manage and prioritise a varied and complex workload to deliver within required time frames, and make a substantial contribution to the management, development and implementation of operational processes.Problem Solving and decision makingYou will be working under the direction of a senior manager, but with considerable autonomy to deliver the outputs required. You will be working within the framework of existing policies, processes and procedures for the University and the College, but there will be plenty of scope to review and shape processes. You will take day to day decisions on some of the more complex tasks in the team’s remit including identifying next steps as appropriate.Internal and External relationshipsThis role will be liaising with internal colleagues and stakeholders, external stakeholders as well, sometimes with customers who have issues with the service, with an expectation on maintaining good working relationships with all.Informal enquiries to Saba Javed, email:View our staff values and behavioursWe believe there is no such thing as a ‘typical’ member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas, innovation and debate at the heart of University life. We are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN, Race Equality Charter and Disability Confident accreditations. We have an Equality Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed. We are also committed to sustainability, which is a key part of our strategy. You can find out more about our work to create a fairer university for everyone .

Expected salary

£28397 – 30210 per year

Location

United Kingdom

Job date

Wed, 13 Nov 2024 04:05:25 GMT

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