Security Service Manager in Roma, Italy

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

• Service as a point of contact between a client and Kyndryl Security Services delivery team for operational governance of security services activities and deliverables

• Maintain and oversee relationships for MSS delivery organizations providing security support

• Provide oversight and management for operational MSS security activities, processes and polices as required

• Oversee device quality assurance processes and devices transitioning to steady state

• Facilitate delivery for critical situations or sensitive projects

• Track, report and resolve quality issues impacting the client

• Coordinate root cause analysis for service delivery defects

• Provide proactive analysis and recommendations for operational environment

• Provide continuous improvement through use of service delivery reporting to identify areas of concern in order to develop enhancements where necessary

• Produce a Standard Operating Procedures Compilations

Who You Are

• Experience in crisis management

• Prior supervisory or technical team lead experience

• Security Technologies (SIEM, firewalls/routers, proxies, endpoint security, and privileged ID management)

• Security best practices, regulations

• Technical, business and strategic leadership

• Project management

• Customer focused

• Excellent People Management

• Ability to interact with staff, peers and customers on a technical and professional level

• Good troubleshooting and problem solving skills

• Thorough understanding of customer service related performance metrics

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact’s Kyndryl email address.

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.