Search Operations Specialist Global E-commerce – Spanish

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok’s global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of TikTok’s purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy – a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That’s how we drive impact – for ourselves, our company, and the communities we serve. Join us. Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. Our Search Operations team supports our efforts to address objectionable or disturbing content which could include images of violence, animal cruelty, hate speech, violent extremism, or content that exploits or endangers children. The team plays a vital role in analyzing user searches and search strategy optimization to ensure a positive and safe user experience for our community. To eliminate any doubt, this role involves reading, viewing, listening and examining user-generated content to ensure they comply with community guidelines. Content includes images, video, text related to every day life, but they can also include (but are not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder. It is possible that this role will be exposed to harmful content on a daily basis. What will I be doing: – Manage content operation and strategy optimization for search features, ensuring productivity and accuracy meet business requirements. – Prioritize quality and safety of content from the search side, deeply understanding and monitoring business progress to facilitate product function optimization. – Collaborate with supervising departments to optimize working standards and conduct relevant policy and SOP training. – Demonstrate effective cross-team communication skills and take ownership of project tasks. – Conduct regular assessments on search quality according to evaluation standards, providing feedback and suggestions for policy improvement. – Stay updated with search trends and algorithm changes, implementing adjustments as necessary for optimal search performance. – Undertake additional compatible and related responsibilities as required by the project. This combined job description encompasses a range of responsibilities and qualifications for Search Operations Specialists in various aspects of EC projects, including content operation, strategy optimization, policy training, cross-team communication, evaluation, and search trend analysis.

Qualifications

Minimum Qualifications – Fluent in Spanish is required as the role requires communication with Spanish markets, fluent in English is also required as it is the working language. – Knowledgeable about search engines, with familiarity in social media platforms, and ideally addicted to TikTok. – In-depth understanding of local culture and internet usage habits. – Flexibility to work on projects outside of core expertise as needed and ability to manage multiple projects at the same time. – Ability to work on potentially variable shift patterns, including weekends, evenings, and nights, ensuring availability for five out of any seven days per week. – Willingness to work with sensitive and potentially disturbing content. Preferred Qualifications – Bachelor’s degree and above or equivalent. – Excellent communication and collaboration skills. – Strong analytical skills including data analytics, learning ability, problem-solving skills, adaptability and attention to detail. – Proficiency in common office software, with search operation experience preferred. – Ability to work effectively with cross-functional teams and stakeholders in multiple locations and timezones. – Overseas working or training experience is advantageous, with experience working in multi-cultural and diverse teams. Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee’s journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach. TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. #LI-Onsite

Read Full Description