Sea Logistics Operational Care Expert – Import

Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together? We are looking for a highly motivated Sea Logistics Operational Care Expert – Import to join us in Milan.

Your Role

The Sea Logistics Operational Care Team Expert is part of a team in the Operational Care Center responsible for coordinating transport activities.

Your Responsibilities

• Creation and completion of shipment details in our internal data management system (e.g. carrier, vessel, item description, PO allocation)
• Coordination with customs agents, hauliers and carriers
• Creation of files for consolidation container (Master / Single) 
• Handling shipments in alignment with shipping instructions included in SOP (if any) and taking into account national and international regulations, compliance, rate and routing information 
• Transport document creation
• Invoicing
• Passive invoice acknowledgement
• Profit maximization through choice of suppliers
• Immediate report of problems, operation disputes or discrepancies to the direct operational report
• Monitor operational performance of carriers and other suppliers 
• Escalation or creation of awareness if performance and commitments are not being delivered 
• Initiation and resolution of any rate discrepancy
• Work with Customer Care teams on account implementation, ensuring a smooth transition from sales to operations
• Support to Customer Care teams in resolving complains

Your Skills and Experiences

• Three years experience in similar roles, specifically import
• High level of attention to detail, communication, organizational skills in organizing, planning, assigning and controlling, decision making
• Flexibility and ability to work under pressure are the top attributes sea logistics Operational Care needs
• Fluent in English

Good Reasons to Join

Since 1890, Kuehne+Nagel is committed to shape the world of logistics with a strong determination to connect people and goods through innovative and sustainable logistics solutions. With over 80,000 employees at almost 1,300 locations in over 100 countries, we are one of the world’s leading logistics companies. The Italian branch is active since almost 60 years and counts 32 locations with 1,750 team members partnering with more than 3000 clients. Passion and willingness to be part of a diverse, multicultural, and dynamic team are a must to us! We take care about our people. We commit to create a work environment where everyone is welcome and diversity, equity and inclusion are prioritized. Where the full potential of each employee is realized without exception. Where those who look, live, love, communicate, think, and lead differently are sought, appreciated, and valued. Together, we go above and beyond to deliver excellence and innovation to our colleagues, our customers, and the communities we belong. Your plus shapes our future. WHAT WE OFFER Our benefits are centered around you and your family, our offer is constantly improving: • Accidental coverage (at & outside work) • Extra Medical insurance • 5 extra days of paternity leave • Remote working enhancement for new parents • 1 day off for volunteering activities • Free Tax return support (730) • Free social welfare consulting (e.g. INPS, disability, pension) 1000+ discount on products and services • Special discount on travels with Interline Turismo • Full access to Fitprime for you and your friends: access to +3000 Gyms, pools and sport centers • Online workout (e.g. yoga, mindfulness, cardio) + nutritionist • Speexx, your digital coaching platform for language training, for you and someone of your choice • Lots of engagement activities to keep you inspired!

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