Sea Logistics Customer Care Specialist

Are you a Sea Logistics Operational Care Specialist? Would you like to work for one of the most important Logistics Company in the world?

Your Role

Sea Logistics Customer Care Specialist is part of a team in the Operational Care Center responsible for coordinating transport activities.

Your Responsibilities

• Handle customers request and complaints;
• Handle a variation of Export / Import and/or LCL shipments;
• Have regular contacts with the customers to define the best practices and offer advice if needed;
• Provide customers with quotes in collaboration with your manager or responsible person;
• Inform the customer correctly and in time about the course of the shipment;
• Follow the course of the shipment from the customer until the port of departure/arrival;
• Signal or correct mistakes and resolve issues, ambiguities, incompleteness’s that were escalated by employees whether or not in agreement with your direct manager;
• Optimize the operational and administrative processes for more efficiency within your department;

Your Skills and Experiences

• Bachelor Degree or equivalent in Logistics / Supply Chain Management;
• Proven experience in Sea Logistics;
• Strong knowledge in Freight Forwarding;
• Proven experience in customer service;
• Advanced knowledge on industry specific guidelines and adherence to regulatory requirements;
• Ability to communicate persuasively whilst demonstrating adaptability and empathy;
• Problem-Solving and able to work under pressure;
• Languages: Native English and very good verbal and written knowledge of English.

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