Salesforce Functional Analyst

Job title:

Salesforce Functional Analyst

Company:

PwC

Job description

PwC is a powerful network of over 250.000 people across 158 countries. All committed to deliver quality in Assurance, Tax, Advisory & Technology services. Match your curiosity with continuous opportunities to learn, grow and make an impact. Join PwC and be a game changer.Our Internal Business Application Centre (IBACentre) team offers you the opportunity to support our core business functions by implementing applications that enable more efficient work and the delivery of top-notch services. Our team focuses on managing core and global business applications, ensuring their continuous operation, handling customer relationships, and incidents with precisionWe are looking for:Salesforce Functional AnalystSalesforce Functional Analyst position is a part of the Global PwC Salesforce organization and are responsible for ongoing support and new configuration requests specific to PwC Salesforce implementation. The team in the Warsaw office is responsible for the delivery of support of Salesforce CRM application being implemented in the PwC companies worldwide.Your future role:

• developing and maintaining business systems including identifying, implementing and managing tools/systems,
• designing new enhancements and business processes that will improve operational efficiency across the organization,
• evaluating existing and potential SF functionality and prescribe rollout plans, including socialization, training, communication, testing and release management,
• creating and delivering appropriate documentation, training and communication around feature(s) and process changes.
• provide day-to-day end-user second level support Salesforce Users globally,
• manage user profiles, roles, permission sets, assignment rules, and license types,
• deliver documentation on how to use Salesforce Solution,
• identify, diagnose, and resolve technical problems, escalate and track problems appropriately,
• create and customize standard and custom objects including fields (including formula fields), page layouts, security rules, workflow and validation rules,
• create and maintain reports and dashboards across functional groups,
• mobile and email process administration including design, implementation, training and support,
• monitor data quality, integrity and user adoption,
• establish, implement, and administer best practices with regards to system maintenance, security, release management, improvements, data integrity, duplicates, backups, etc.,
• performs special assignments as requested.

Apply if you:

• have at least Bachelor, or Engineering degree in Technology, or related field,
• are experienced in CRM (Min.2 years), especially in business process or tools development, data migration, integration,
• know Excel and all MS Office applications very well,
• have ability to reasonably estimate the time for tasks and then meet deadlines set by those estimates; ability to quickly and effectively prioritize multiple requests,
• are experienced in data management, transformation, cleaning, and de-duplication,
• understand relational databases and data integration tools,
• have strong communication and analytical skills,
• can work independently, as well as part of a team; desire to interact with and help end users,
• speak English fluently.

Nice to have:

• knowledge of Salesforce application is not required, but will be considered as an advantage.

By joining us you gain:

• work flexibility – hybrid working model, flexible start of the day, workation, sabbatical leave,
• development and upskilling – our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co/financed by PwC and conversations with native speaker,
• medical and wellbeing program – medical care package, mindfulness, psychological support, education through dedicated webinars and workshops, financial and legal counseling,
• possibility to create your individual benefits package (a.o. lunch pass, concierge, veterinary package for a pet, massages) and access to a cafeteria – vouchers, discounts on IT equipment and car purchase,
• 3 paid hours for volunteering per month,
• additional paid Birthday Day off,
• and when you start enjoying PwC as much as we do, you may recommend your friend to work with us.

Recruitment Process:

• apply,
• talk to our Recruiter on a short HR screening call,
• get to know each other better during an interview with the recruiter and hiring manager.

​With any queries please contact pl_ITrecruitment@pwc.com with job title in the subject.PwC Advisory spółka z ograniczoną odpowiedzialnością sp.k. or another PwC entity which runs a recruitment process – list of entities: , with its registered seat in Warsaw (00-633), Polna 11 Street, („PwC” or “we”) will be the controller of your personal data submitted in your application for a job. Your personal data will be processed for the purpose of performing a recruitment process for the job offered. If you give us explicit consent, your personal data will be also processed for participation in further recruitment processes conducted by PwC and sending notifications about job offers in PwC or job related events organized or with the participation of PwC such as career fair. A full information about processing your personal data is available in our .

Expected salary

Location

Warszawa, mazowieckie

Job date

Sun, 22 Dec 2024 23:13:19 GMT

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