Position:

Sales Operations Specialist

Job Description:

For 90 years, Arrow has guided innovation forward for more than 220,000 of the world’s leading technology manufacturers and service providers through a relentless focus on capturing emerging trends, developing deep relationships with top suppliers, and working collaboratively with customers to build solutions that solve the challenges of tomorrow. Arrow’s Intelligent Solutions business enables our customers to traverse the entire product lifecycle with strategic velocity — speeding innovation and accelerating product lifecycles.

Sales Operations Specialist

This position provides expert customer service and operations support for Arrow customers and internal stakeholders. This role is responsible for handling more complex tasks, interfacing important Arrow regional and global customers and internal teams to create successful customer experience.

What will You be doing

• Responsible for the day-to-day support and customer service activities for assigned accounts
• Performs support functions to provide the highest level of service and customer satisfaction while maintaining efficiencies in corporate operational processes and procedures
• Serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), vendor resources and customers
• Demonstrates a proactive approach and sense of urgency on our customers’ behalf, anticipates our customers’ requirements and communicates efforts
• Process Improvements
• Onboarding/managing capabilities for more complex deals/customers

What we are looking for

• Between 2-5 years of experience in sales operations / customer service, preferably in multinational environment
• Strong customer service skills and must enjoy daily contact with clients via phone, email, chat.
• Excellent written and verbal communication in English – at least on C1 level.
• Strong learning capabilities in system, tasks etc.
• Experience with Oracle – nice to have
• Good business acumen and ability to identify customer satisfaction.
• Strong drive for creating excellent customer experience.
• Good understanding of how to manage larger customers, business and tools
• Experienced in using internet-based chat, instant messaging, related communication tools, Office suite.

Submit CV in English

Arrow is an equal opportunity employer. We are committed to providing an accessible, inclusive, open and welcoming workplace environment for people with different abilities, backgrounds, lifestyles, sexual orientation, gender identity, needs and expectations, helping all individuals to make the most of their professional potential. We honor our commitments under articles 1 and 18 of Law No. 68/1999 and give special consideration to candidates in protected categories.

Arrow è un datore di lavoro che garantisce le pari opportunità. Ci impegniamo a fornire un ambiente di lavoro accessibile, inclusivo, aperto e accogliente per persone con diverse abilità, background, stili di vita, orientamento sessuale, identità di genere, esigenze e aspettative, aiutando tutti gli individui a sfruttare al meglio il loro potenziale professionale. Onoriamo i nostri impegni ai sensi degli articoli 1 e 18 della legge n. 68/1999 e diamo particolare considerazione ai candidati delle categorie protette.

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Location:

IT-Milan, Italy (Viale Piero e Alberto Pirelli)

Time Type:

Full time

Job Category:

Business Support

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