Sales Operations Coordinator in Rome, Italy

Job Number 24181566

Job Category Sales & Marketing

Location W Rome, 26/36 Via Liguria, Rome, Italy, Italy

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

W Rome is currently casting for a Sales Operations Coordinator. Reporting to the Director of Sales, the role is responsible for coordinating and organizing all banquets, events and meetings on property.

We are on the hunt of extraordinary passionate hospitality Talents who will be ready to join us as soon as possible.

About us

W Rome redefines the luxury hotel scene of the Eternal City through its informal yet impeccable Whatever/Whenever service and trademark high energy. It is the perfect match for the duality of the Italian, between reverence for tradition and defiance of expectations, a magnetic social hub shedding light on the future of the Eternal City.

What we offer

• Professional career progression at international level in 8000 Marriott hotels

• Learning and development opportunities online, on the job and in class

• Discounts on hotel rooms, gift shop items, food and beverage

• Experienced management & motivated and engaging colleagues

• Charity events, Wellbeing activities through the TakeCare program

• Canteen service and uniform

The impact you’ll make

What more could our guests want than outstanding service, a clean comfortable room and delicious food and drink? It will be your job to make sure they get even more from their stay with us. Plan, coordinate and execute all banquet events, ensuring that each event runs smoothly and meets the client’s expectations. This role requires excellent communication skills, the ability to multitask, and a strong customer service orientation.

You’ll help create the warmest welcomes and most memorable visits that keep them coming back again and again.

What you’ll do

• Manage event timelines, liaise with B&F and other departments, overseeing event setup and breakdown, and address any issues that arise during the event.

• Plan and coordinate all aspects of banquet events.

• Communicate with clients to understand their event needs and preferences.

• Ensure very clear and smooth communication with clients and with hotel operations

• Create detailed event timelines and schedules.

• Coordinate with a variety of departments such as and not limited to rooms, kitchen, banquet operations, restaurants and bars to maintain highest service and B&F standards while maximizing profits through outstanding customer service.

• Oversee event setup and breakdown and ensure all event details are executed according to plan.

• Provide exceptional customer service to clients and guests.

• Work closely with the sales team to secure new business.

• Maintain accurate records of all events.

• Conduct post-event evaluations to identify areas for improvement.

• Handle multiple events simultaneously.

What we’re looking for

• Fluent English and Italian

• A warm, people-oriented demeanor

• A team-first attitude

• A gift for paying attention to the smallest details

• Positive outlook and outgoing personality

• Strong communication skills

• Planning, multi-tasking and time-management skills

Explore our very big world

As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.

You’re welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.