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Duties and responsibilities:
- Support MOHG philosophy and culture daily to ensure guests’ satisfaction and the achievement of our Mission
- Analyze local market trends and develop new business leads
- Handle and qualify the proposal and follow-up of transient, group and banqueting enquiries and actively engage with clients to maximize the conversion of business
- Ensure a “sales approach” in every lead, customizing offers and ensuring that a luxury and positive attitude is always guaranteed
- Participate in external sales appointments, trips, fairs and tradeshows when relevant for the specific market segment
- Participate in local events and sales calls, including property site inspections
- Demonstrate proactivity to bring back former clients and acquire new ones
- Follow internal financial policies, managing and verifying client payments and outstanding balances
- Use systems to pull out reports and analyze figures and data consistently
- Enrich the existing database, ensuring time efficiency and data accuracy as per MOHG policies
- Attend daily departmental meetings
- Meet the objectives as set by the Company
- Communicate and cooperate with all departments as required across the hotel and the whole Company
- Follow company grooming policies
Requirements:
- At least a 2-years experience in a similar position within the luxury hospitality industry
- Fluent in English and Italian. Other languages are considered a plus
- Creative thinking and bespoke approach to guests’ requests and needs
- Strong time-management skills
- Good knowledge of Microsoft Office Package
- Charming and dynamic approach to clients and colleagues
- Problem-solving attitude
- Strong presentation skills
- Energetic, dynamic and enthusiastic
- Available to flexible hours
- Available to travel (local and international)
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