Sales & Engagement Specialist

Job title:

Sales & Engagement Specialist

Company:

CyberPeace Institute

Job description

Your missionThe Sales and Engagement Specialist is a critical role in our organization, responsible for driving sales growth and ensuring the highest level of customer satisfaction and loyalty. Reporting to the Head of Cyber Resilience, this role combines a proactive approach to generating revenue with a deep commitment to customer relationships, working to identify new opportunities, close deals, and foster long-term partnerships. The ideal candidate will be an action-driven, empathetic communicator and problem-solver.Your ResponsibilitiesPre-Sales and SalesIdentify and pursue opportunities to pitch our products and services to new corporate customers, philanthropic donors and nonprofit organizations.Engage with prospects regularly, providing them with regular updates.Collaborate with the marketing team to develop strong and effective media and communication materials.Collaborate with the product development team to create new features to drive renewals and increase sales.Post-salesMaintain strong, positive relationships with new and existing customers to drive engagement and loyalty.Address and resolve customer issues promptly and efficiently while maintaining a calm and professional demeanor.Channel customer suggestions and complaints to the relevant teams for action.Product knowledgeProvide customers with comprehensive knowledge and training on our products, ensuring they maximize their benefits.TravelOccasional travel (less than 10%)Additional InformationStarting date: as soon as possibleDuration: indefiniteWorking rate: full-time at 32 hours per week (Mondays to Thursdays)Location: full remote (CET hours/timezone)Equal OpportunityThe CyberPeace Institute is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, marital status, medical condition, national origin, physical or mental disability, political affiliation, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.When applyingPlease submit your application onlinePlease provide your CV (2 pages max.) in a pdf formatWe look forward to receiving your applicationand thank you for your interest in the CyberPeace Institute.Your profileYour Experience, Skills and AttributesAt least 5 years of professional experience, and 2 in a similar roleExperience in the technology or cybersecurity industryStudies relevant to responsibilities like in businessFluency in English, spoken and writtenAny other languages considered as an assetWhy us?The CyberPeace Institute strives for accountability in cyberspace. Independent and neutral, we investigate and analyse the human impact and harm of cyberattacks. We deliver free cybersecurity assistance, advance the enforcement of international laws and norms and forecast digital threats to international peace and security.About us

Expected salary

Location

Den Haag, Zuid-Holland

Job date

Thu, 19 Sep 2024 22:17:08 GMT

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