Sales Coordinator in Edinburgh, United Kingdom


Be a Proud Ambassador of the Caley

The stories begin here at Waldorf Astoria Edinburgh – The Caledonian:

Known locally as the “Caley”, Waldorf Astoria Edinburgh – The Caledonian, was built in 1903 and is one of Edinburgh’s most iconic landmarks. Standing proudly at the West End of Princes Street, this former Victorian railway-building hotel nestles in the shadow of Edinburgh Castle. Its reputation for style and excellence has attracted international visitors and notable personalities for over one hundred years.

Click on the links to get a glance inside the doors of our hotel:Hotel Website (,Instagram (,YouTube (


Why do we enjoy working here? This is more than just a workplace.

·Here you have the opportunity to develop and discover yourself as much professionally as you do as a person.

·Here they support you and encourage your individuality.

·Here you will meet incredibly inspiring people you can call friends, for life.

·Here we are incredibly passionate about delivering special unforgettable moments to our guests and colleagues.

At the Waldorf Astoria Edinburgh – The Caledonian, we are proud to guarantee every team member at the hotel a wage of at least ELEVEN POUNDS per hour!

We can coach, train and develop you to help find your passion, whether it is your first role in hospitality or you are ready to take that next step.


·Hourly Rate of £11.40 per hour(plus gratuities which are shared across the team/ and you will also be included in our fantastic upselling program).

·As a permanent contracted Team Member, you will enjoy time and a half for any overtime, including bank holidays.

·Smart uniform provided and laundered

·Free and healthy meals when on duty catering to a variety of dietary requirements

·Short Term accommodation to support your relocation from other areas of the UKor further (subject to availability)

·Grow your Career your next position could be as a Team Leader or Supervisor.

·Personal Development programmes designed to support you at every step of your career with our own Learning and Development Manager based at the hotel.

·A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (

·Team Member Travel Program: discounted hotel nights from FORTY POUNDS per night around the world with GO HILTON! As well as a free stay at the hotel on the successful completion of probation

·50% off Food and Beverages (subject to individual outlets)

·Team Member Referral Program – offered at a rate of £500 per a successful referral

·High street discounts: with Perks at Work -offering a wide range of retail discounts, including cinema tickets, supermarket discounts and many more

·Holiday: 28 days including bank holidays (increasing yearly for every full year you work up to 33 days)

·Discounted dental, health cover and life insurance

·Modern and inclusive Team Member’s areas

·Recognition non-stop all year long!

·Birthday – join us for a team birthday dinner at the hotel

·Want to find out more- follow us on theHR Instagram (

We look forward to explaining in detail the range of magnificent benefits that you would expect from a global hotel organization like Hilton Worldwide.

Waldorf Astoria is effortless Luxury – rooted in elegant service, delivering unforgettable experiences.

If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of guest service, you may just be the person we are looking for!

Coordinator duties:

·Update Wish Walk as appropriate & provide Reporting

·Management and tracking of supplier invoices

·Daily Consortia tracking on OnQ SM

·Weekly reporting internally and regionally, e.g. Hotelligence

·Support with Sales teams expenses

·Submit corporate rates, load SRP’s and submit amendments through Onq SM as directed by the team and within the deadlines set out

·Do regular corporate rate checks to ensure they are loaded and bookable

·Complete month end or Weekly reports

·Prepare presentation packs for key stakeholders, owners and customers

·Complete contracting on behalf of team as required

·Look after all Systems as appropriate and become proficient in the use of these systems including the following – ONQ PM, ONQ PMS, R&I Delphi & Delphi FDC, Lanyon or any other relevant system

·Assist with submission of SIP targets and tracking & auditing results

·Creating spreadsheets

·Collation of responses from both internal and external colleagues

·To provide accurate, up to date information to appropriate internal contacts, responding to requests in a timely manner.

·To maintain accurate Sales Team data, preparing and presenting reports to agreed deadlines.

·Organization, alongside Sales team, of specific events hosted by the Sales team (FAM trips, sales blitzes, customer engagement).

·Liaising with both external and internal customers

·Creating Invites, tracking of RSVP’s

·Organizing/ordering and stock keeping of promotional materials

·Other duties as assigned

Researcher duties:

·Prospect for new leads using smart technology, online tools like LinkedIn Sales Navigator

·Research & deliver market intelligence & new business updates using Google Alerts

·Deliver new contacts through telesales activity using qualified databases

·Run daily prospecting reports from Delphi FDC

·Secure customer site visits and customer appointments for the sales team

·Build a network of contacts from existing and new business contacts using social media channels

·Support key prospecting projects identified by the sales team

·Take part in conversion days and join the sales team in support of focused sales activity weeks

Specific Job Knowledge, Skill and Ability

The individual must possess the following knowledge, skills and abilities and be able to perform the essential functions of the job, with or without reasonable accommodation.

·Strong team player

·Results orientated and target driven

·Possess excellent attention to detail

·Demonstrates excellent analytical skills

·Commercial acumen

·Demonstrates a proven track record of achievement

·Excellent telephone manner and the confidence to control calls to achieve maximum results

·Ability to influence others and successfully negotiate to achieve the desired result

·Commitment to customer service

·Self-motivated with energy, drive and enthusiasm

·Problem solving skills, a lateral thinker, creative

·Excellent interpersonal skills and an ability to relate to customers at all levels, and willing to ‘travel that extra mile’ to achieve a sale

·Good geography knowledge of the UK and overseas

·Ability to respond quickly and positively to changing requirements and business needs

·Ability to work under pressure and complete work to the required standard within the deadlines agreed

·Computer literacy with excellent knowledge of Word

·GCSE (or equivalent) certificate (minimum requirement)

·Some clerical/administrative experience or similar

·Fluency in spoken and written English

·Proficiency in Word, Excel, PowerPoint

We look forward to welcoming you to our hotel and to giving you the opportunity to work with our fantastic Managers, who can coach and develop you in achieving your personal goals in your future hospitality career.

We are open to confidential conversations with candidates about the role as part of the application and recruitment process.Please [email protected] you have any questions in regards to the job opportunity.


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With a fresh, modern expression of its rich, authentic, legacy, Waldorf Astoria provides guests the exceptional environment and the personalised attention of the True Waldorf Service in Landmark destinations around the world.

Find out more about all our brands and hotels -Hilton Brands Global Hospitality Company (

Job: Sales

Title: Sales Coordinator

Location: null

Requisition ID: HOT09IBR


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