Sales Assistant in Kettering, United Kingdom

Sales Assistant

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Date:Feb 19, 2024

Location: Kettering, GB

Company: IFF Family of Companies

Job Description

At IFF we combine science and creativity to develop some of the most groundbreaking products in our industry – it’s our purpose and the reason we love doing what we do! Why not see how far your career passion can take you? Come join the creative and empowered people who work at International Flavors & Fragrances, Inc.

We are looking for a full time Sales Support colleague located in the UK to provide commercial support to the Northern European Sales team covering the customer base in the Bakery, Bars & Confectionery categories which incorporate the new IFF combined portfolio of flavors and ingredients. You will demonstrate excellent interpersonal skills by building customer relationships at relevant levels and providing customer support for issues with maximum efficiency and accuracy. To be successful in this position, you will ideally have 5+ years’ experience in international sales service and/or supply chain customer service. You will also have excellent organizational and project coordination skills along with the ability to prioritize tasks effectively and manage pressure to meet deadlines.

Your main daily tasks and key responsibilities will be:

• Be the first point of contact for customers, agents, distributors for questions related to commercial matters, projects and existing business

• Coordinate all communications between the customer, agent, distributor and IFF departments and ensure timely reply to questions and follow-up on (internal) actions

• Project management for customers, agents, distributors (loading opportunities into IFF system as accurately and detailed as possible)

• Liaise with our I C & D and other departments on project progress to ensure that the Account / Sales Manager and the customer/agent/distributor are kept fully up to date

• Liaise with Order Management (responsible for the same region) on correct and timely loading of customer orders in SAP

• Prepare quotes/prices

• Correct, timely and accurate usage and maintenance of IFF and SAP systems according to the IFF business rules (e.g. pricing, customer master data, product submissions, etc.)

• Ensure data integrity

• Order and progress tracking of samples and required documentation

• Support the Account/Sales Managers with the preparation of customer visits to IFF locations

• Back-up for the Account/Sales Managers responsible for the same region

• Full cross category and cross product back-up for all Flavors and Ingredients Sales Support

Job Requirements

Required Skills

• Excellent interpersonal skills and solutions oriented with the ability to interact and coordinate activities with internal support team and customers

• Customer service oriented

• Accuracy and attention to detail

• Good organizational skills

• Ability to prioritize to guarantee that all issues are allocated the required time to be handled in a professional manner

• Ability to learn quickly and work with projects related IT systems

• Stress resilient and able to meet deadlines without compromising consistency in the process

• Ability to work independently and as a team

• Results driven

• Proactivity, flexible mindset and willing to go the extra mile

Required Experience

• At least five year’ s experience in a (international) customer service-related position

• A minimum of 3, preferably 5 years’ experience in a sales service department, QA or related position

• Significant experience with the use of SAP in a customer service and logistics environment

• Experience using Office (Word, Excel etc.)

• Able to handle sensitive/confidential information

At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more…