Job Req ID: 15355
Posting Date: 02-May-2023
Function: Sales and Commercial
Snowhill, Birmingham, United Kingdom
Salary: Competitive with great benefits
Why this job matters
Small and Medium Enterprises (SME) is a key sales channel for BT, and an exciting segment in Enterprise, putting focus on small and medium business customers.
Our purpose in SME is to be the engine for growth for UK small businesses, ensuring they have brilliant solutions to help their businesses thrive. In a highly competitive market, the Sales Advisor is responsible for developing and growing business with a portfolio of SME customers.
What you’ll be doing
Work with a defined account base of small SME customers, who typically have single sites and relatively simple order needs.
Typically sell BT & EE’s standard products – across mobile, connectivity, and IP voice. You may sell products across multiple towers to the same customer if required to meet their needs.
Develop successful, sustainable, and profitable relationships within the defined account base.
Following BT sales methodology and procedures to; retain, develop and grow businesses such as, effective questioning to landscape accounts.
Thrive in a target driven, customer facing environment in order to achieve targets and KPIs. Targets may include; customer contact activity, pipeline health and SOV/ revenue growth.
Confident and effective communicator – able to listen, influence, guide, and convey messages articulately both written and verbally.
Comfortable using IT systems , databases, and software packages – previous experience with databases, confident with data, emails and UC such as Teams.
Customer service skills – awareness of how to approach and deal with customers wants and needs, setting expectations and providing solutions.
Track record of achieving/ exceeding targets – motivated and driven by targets, able to focus on outcomes and organise workload to maximise achievement of targets.
Adaptable and willing to learn – able to take guidance, constructive feedback and follow processes taught during training and beyond. To be flexible to try new methods when guided to do so.
What we would like to see on your CV
Sales experience is advantageous – although this is not essential. Being willing to learn, driven and ambitious goes a long way!
Experience in a contact centre environment or evidence of being used to working in a busy and fast paced environment.
At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
Generous annual leave allowance
Huge range of flexible benefits
World-class training and development opportunities
Discounted broadband, mobile and TV packages
Access to 100’s of retail discounts including the BT shop
BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.
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